Accessibility Coordinator

Job Summary:

Company: Live Nation

Department: Accessibility

Location: Farringdon, London and on-site at festivals during the summer

Reports to: Accessibility Manager

Working Hours: Full time, 40 hours per week, with additional weekend working over the summer festival season

Contract Type: Permanent

Role Description

The Accessibility Coordinator will take ownership of all aspects of Accessibility at our events; from handling customer enquiries and applications for accessible facilities, to liaising with our Production teams and on-site contractors to make sure our Accessibility customers have the best experience possible at our events. The overriding goal of this role is to ensure that all our events are accessible to all customers.

The role will include collaborative working with internal stakeholders and third-party partners - for this role you will need to be comfortable working to tight deadlines, have great attention to detail and written and oral communication skills, and be comfortable working with various digital platforms.

What it’s like to work in the Team

The Accessibility Team is a diverse group of individuals who are passionate about ensuring our events are as inclusive as possible. We pride ourselves on being an open and approachable department, which helps us to build and maintain close relationships with our employees and leaders from across the business. We are committed to working as a team and supporting each other to be the best that we can be, both individually and as a whole.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

Ability to communicate clearly and effectively both in writing and orally
Strong attention to detail, and organisational skills
Strong administration, time management skills; with the ability to work on multiple projects simultaneously against tight deadlines
Microsoft Office suite skills, especially Excel
Previous experience working in a customer facing role
An interest in accessibility and inclusivity

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

Customer focused attitude, with the ability to deal calmly with personal and emotive communications
Confident in communicating with a wide range of internal and external stakeholders
Flexibility to meet the needs of the business
Strong work ethic with a good attitude
Ability to remain calm under pressure

What the role includes

Process customer applications and emails regarding accessibility both before, during and after the festival
Create and maintaining event accessibility guides to be sent to customers
Analysis of customer surveys and mystery shopper feedback
Handle post-event communications from accessibility customers
Oversee the implementation of Accessibility Improvement Plans and subsequent compliance audit across all festivals at the end of the season.
Attend festivals to support the wider onsite accessibility teams when required

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Thursday 30th October 2025. We reserve the right to close at any time so encourage early application where possible.