Senior Manager, User Experience (UX) Lead

Pfizer is seeking a Senior Manager of User Experience to embed within their Forward Impact Teams (FIT pods), which deliver rapid outcomes by experimenting, learning fast, and proving what works. As the voice of the customer, you will leverage AI tools to deliver insights in days and MVPs in a few weeks. Operating at the intersection of customer insights, design systems, and product delivery, you will advance concepts into validated solutions that enable decision-making on further scale across the enterprise. You will be responsible for maintaining design standards, ensuring accessibility compliance, and delivering solutions that meet both technical rigor and customer needs. Your role focuses on hands-on design leadership, establishing a clear design vision and systems, and ensuring prototypes are built, tested, and refined efficiently within days.

Working at the intersection of creativity and velocity, this position requires exceptional design skills combined with the ability to work at unprecedented speed through AI augmentation. You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback, and adapt solutions to maximize customer value while fostering a culture of creativity and continuous improvement. Success in this role means delivering accessible, effective designs in days rather than weeks, directly shaping how patients and healthcare providers experience Pfizer's innovations.

What You Will Achieve:
Design Delivery & Execution:
Execute end-to-end design process for assigned pods under Director guidance
Deliver medium to high-fidelity prototypes within days for critical decisions
Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs
Leads MVP design quality through detailed specifications and asset creation for ready to scale digital products
Coordinate with Digital Creation Centers on design handoffs and scaling requirements
Flex across pods based on demand, providing surge support during peak periods
Create responsive designs optimized for multiple platforms and devices
Build interactive prototypes for user testing and stakeholder reviews
Design Operations & Systems:
Maintain and expand design system components ensuring consistency and reusability
Create comprehensive design documentation including specifications and guidelines
Support design tool adoption and configuration across pods
Track design metrics including velocity, quality, and adoption rates
Coordinate design reviews ensuring feedback is actionable and timely
Manage design asset libraries and version control
Build templates and starter kits accelerating design delivery
Ensure design files are organized for efficient collaboration
Capability Building & Enablement:
Train CX Leads on rapid prototyping techniques and tools
Create design templates and components for self-service use
Support Communities of Practice with design expertise and best practices
Mentor junior designers and provide growth opportunities
Document design patterns and successful approaches
Lead design workshops and training sessions
Build design evaluation criteria and review processes
Enable non-designers to create basic prototypes independently
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Here Is What You Need (Minimum Requirements):
Bachelor's degree in Design or related field
6+ years of progressive design experience with focus on digital products
Expert proficiency in Figma including components, variants, and auto-layout
Strong portfolio demonstrating system design thinking
Experience with accessibility standards and inclusive design
Proven ability to deliver under tight deadlines
Experience mentoring and enabling non-designers
Strong presentation and communication skills
Demonstrated "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
Ability to thrive in a fast-paced, dynamic environment while fostering collaboration and a high-performing team culture
Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions
Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes
Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly

Bonus Points If You Have (Preferred Requirements):
Experience in pharmaceutical or healthcare design
Background with design systems at scale
Knowledge of front-end development principles
Experience with AI-augmented design tools
Service design or journey mapping expertise
Certification in accessibility or inclusive design
Previous experience in lean/agile environments

Physical/Mental Requirements:
Strong digital literacy and an "AI-first" mental model, with the ability to critically evaluate and integrate generative tools into the creative process to solve complex design challenges at scale
Ability to manage multiple complex programs and projects simultaneously
Strong analytical and problem-solving skills

Other Job Details:
Last day to apply: January 9, 2026
Work location: Hybrid - onsite an average of 2.5 days per week or as the business requires.
Occasional travel may be required for workshops, team meetings, or stakeholder engagement
Flexibility to work across global time zones as needed