Web Content Management & Accessibility Specialist

Under the direction of an IT Supervisor II, the IT Specialist I supports Caltrans’ enterprise web platforms, including:
- Caltrans Public Website (dot.ca.gov)
- CalSTA (California State Transportation Agency)
- CTC (California Transportation Commission)
- Inspector General (IG)
- Clean California
- Caltrans Intranet (Onramp, Drupal 7 transitioning to Drupal 10)
The incumbent creates, edits, and maintains web content using Sitecore and Drupal CMS platforms, ensuring compliance with WCAG 2.1 AA and Section 508 accessibility standards. Responsibilities include troubleshooting publishing errors, conducting accessibility reviews using tools such as Siteimprove, axe, and WAVE, and providing responsive customer service to program staff statewide. The position also develops training materials, supports knowledge sharing, and contributes to continuous improvement of Caltrans’ web publishing practices.
DOMAINS:
System Engineering
You will find additional information about the job in the Duty Statement.
Position located at 1500 5th Street, Sacramento, Sacramento County.
Multiple positions may be filled from this recruitment.
This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.
If not working remotely, the employee will work in a climate-controlled office under artificial lighting using a personal computer.
Some weekend or after-hours may be required. The employee must carry a cell phone and respond to calls after hours.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Experience with Sitecore and Drupal CMS platforms.
- Knowledge of WCAG 2.1 AA and Section 508 accessibility standards, including but not limited to web and document remediation.
- Experience with accessibility testing tools (Siteimprove, axe, WAVE).
- Strong customer service and communication skills, with ability to explain technical concepts to non-technical staff.
- Ability to troubleshoot web publishing and formatting issues.
- Strong organizational skills, with the ability to manage multiple priorities and deadlines.
- Ability to collaborate with program staff, IT peers, and external partners.
- Ability to learn and apply emerging technologies, including artificial intelligence (AI) tools and automation, to improve web content management, accessibility compliance, and digital service delivery.