Manager, Accessibility Services

The internet was designed to be open to everyone, but for people with disabilities, it remains full of barriers. At accessiBe, we are changing that. We are the market leader in AI-powered web accessibility solutions, and we are on a mission to make the internet inclusive, one line of code at a time.

We are looking for an experienced and mission-driven **Manager, Accessibility Services** to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training.

This role is central to accessiBe’s commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company.

**Key Responsibilities:**

**Team Leadership & Operations**

* Lead, mentor, and manage a team of Accessibility Experts and related specialists.
* Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs
* Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence.
* Establish and continually refine auditing practices, frameworks, and tools.

**Customer Experience & Vendor Ecosystem**

* Ensure a best-in-class customer experience across all professional services engagements.
* Manage and collaborate with external vendors, contractors, and ecosystem partners.
* Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs.

**Cross-Functional Collaboration**

* Partner with **R&D** and **Product** to bring accessibility insights into product direction and innovation.
* Support **Sales teams** with technical expertise, scoping, and accessibility thought leadership.
* Collaborate with internal stakeholders to develop GTM strategies in existing and new territories.

**Accessibility Knowledge & Internal Enablement**

* Drive company-wide accessibility knowledge, standards, and practices.
* Design and deliver accessibility training for internal teams, especially Product and R&D.
* Promote an accessibility-first culture across accessiBe.

Requirements:
**Experience**

* **5+ years of managerial experience leading accessibility teams** in either: An in-house accessibility department within an enterprise organization, **or**a professional accessibility service provider / agency.
* Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies.
* Proven experience building accessibility processes, methodologies, and scalable service delivery systems.
* Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams.

**Skills & Qualifications**

* **IAAP WAS or IAAP CPWA certification is required**; additional certifications are a plus.
* Deep understanding of digital accessibility across web, mobile, design, and document formats.
* Exceptional communication, stakeholder management, and presentation skills.
* Ability to translate complex accessibility requirements into clear, actionable guidance.