Accessibility Specialist

About Crunchyroll
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Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role
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As an **Accessibility Specialist,**you will support the execution and delivery of closed captioning (CC/SDH) and audio description (AD) assets for Crunchyroll’s global releases. Embedded within the International Dubbing team, you will coordinate accessibility workflows across vendors and internal stakeholders to ensure assets are delivered accurately, on time, and in compliance with established standards.

This role is execution-focused and operational in scope, requiring strong attention to detail, vendor coordination experience, and familiarity with localization and dubbing workflows. You will operate independently within defined processes while escalating complex issues to leadership as needed.

**Core Areas of Responsibility**
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### **Accessibility Workflow Coordination**

* Coordinate end-to-end accessibility asset movement for assigned titles, including closed captioning (CC/SDH) and audio description (AD).
* Track deliverables across vendors, titles, and regions, maintaining accurate status reporting and milestone tracking.
* Monitor timelines and proactively flag risks or delays to leadership.

### **Vendor & Cross-Functional Support**

* Serve as the day-to-day point of contact for accessibility vendors for inquiries, clarifications, approvals, and issue resolution.
* Partner with Brand Management, Programming, Localization, Content Operations, and Materials teams to ensure asset readiness and alignment.
* Escalate unresolved quality or timing concerns to the International Dubbing Localization Manager as appropriate.

### **Quality & Compliance Support**

* Conduct quality control checks on key names, terminology, formatting, and timing to ensure compliance with Crunchyroll accessibility specifications and style guides.
* Support maintenance of Key Names & Phrases (KNP) and terminology tracking in partnership with translation teams.
* Ensure deliverables meet established regional regulatory requirements and platform standards.

### **Systems & Tools Management**

* Create and manage Jira tickets related to accessibility blockers, missing materials, and caption/AD issues.
* Generate and manage Polaris orders for accessibility work, ensuring accurate scoping and alignment with timelines.
* Coordinate materials delivery via approved systems (e.g., Aspera) and confirm successful vendor receipt.
* Upload and publish accessibility assets in Crunchyroll’s CMS to support on-time launches.

### **Process Adherence & Optimization**

* Follow established accessibility workflows and documentation standards.
* Provide feedback on workflow efficiencies and support management-led continuous improvement initiatives.

**About You**
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* 2+ years of experience in localization, post-production operations, or accessibility coordination.
* Hands-on experience managing closed captioning (CC/SDH) and/or audio description (AD) workflows.
* Experience working within the entertainment or streaming industry; animated content experience preferred.
* Strong project coordination skills with the ability to manage multiple titles simultaneously.
* Working knowledge of production tracking tools (e.g., Jira), asset management systems, and CMS platforms.
* High attention to detail and comfort operating within structured workflows.
* Commitment to accessibility and inclusive content delivery.

Why you will love working at Crunchyroll
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In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

* Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
* Flexible time off policies allowing you to take the time you need to be your whole self.
* Generous medical, dental, vision, STD, LTD, and life insurance
* Health Saving Account HSA program
* Health care and dependent care FSA
* 401(k) plan, with employer match
* Employer paid commuter benefit
* Support program for new parents
* Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - Los Angeles, CA

$31 - $38 USD

### About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

* Courage. We believe that when we overcome fear, we enable our best selves.

* Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

* Kaizen. We have a growth mindset committed to constant forward progress.
* Service. We serve our community with humility, enabling joy and belonging for others.

### Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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