Coordinator of Learning Services and Accessibility

The Coordinator for Learning Services and Accessibility develops, directs, and coordinates comprehensive learning services (including content tutoring, Writing Center, Math Support Lab, Disability Services/ Accessibility and academic skill development) for our Central Campus in Hillsboro and our Brown County Campus in Mt. Orab. Responsible for the day-to-day management and oversight of Learning Services staff. Provides services for qualified students with disabilities and students requesting academic accommodations/ accessibility to ensure compliance with the American with Disabilities Act (ADA) on behalf of SSCC. Organizes and proctors tests for those needing accommodations/ accessibility, as needed, interviews students, reviews and evaluates accommodation requests, determines available and reasonable academic accommodations, and offers others services in compliance with the ADA, Title II, and Section 504 of the Rehabilitation Act. Collaborates with campus academic success colleagues and other academicians to develop academic skill workshops/resources to enhance the educational experiences of all students.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons who are disabled under the Americans With Disabilities Act.
• Tutoring Function
* Oversees and coordinates the recruiting, hiring, training, and evaluation of Learning coaches.
* Collaborates with campus colleagues to design, provide and evaluate student academic support services
* Coordinates online, asynchronous, and face-to-face tutoring modalities
* Coordinates assignment of peer tutors to students requesting assistance
* Provides outreach, orientations, and marketing materials to promote tutoring programs
• Accessibility Function
* Coordinate college-wide services to Hillsboro and Mt. Orab campuses to qualified students with physical and mental disabilities in compliance with ADA, Title II and Section 504.
* Implement policies and procedures related to accessibility support for qualified students with disabilities.
* Evaluates results and interviews students to determine if a qualifying disability exists. Formally notifies students as to their eligibility.
* Notifies qualified students with disabilities, professors and other affected college staff concerning the appropriate accommodation for each qualified student.
* Assures that necessary software or other accommodations are provided and available.
* Manages, coordinates and/or proctors testing for students with verified disabilities.
* For hearing impaired or sign language services, cases will be evaluated on an individual basis and appropriate accommodations will be provided.
* Provides administrative reports as needed regarding disability services.
* Generates and maintains accurate files and letters on each student receiving accommodations.
• Academic Skill Development
* Through supplemental instruction type techniques, educate students in effective learning and thinking processes for content comprehension and application.
* Guide students through development of effective academic skill sets (time management, test taking, reading for comprehension, note taking, personal management.)
* Assist students in understanding their learning style and adaption to faculty teaching that differs from style.
* Equip students in understanding academic learning management for college success.

OTHER DUTIES AND RESPONSIBILITIES
Serves as a welcoming, effective, and efficient communicator when greeting callers and visitors to ensure excellent customer service to internal and external constituents via phone, email, and face-to-face communication.
Oversees all outreach efforts including the maintenance and upkeep of the Learning Services website, digital outreach, social media efforts, and the design of any outreach materials or efforts.
Coordinates the collection, interpretation, documentation, and summary of data in relation to student learning in student academic support programs and initiatives; establishes procedures for gathering data through observation, interviews, surveys, instructional technology, and other sources; makes appropriate recommendations and plans for program improvement or enhancement.
Represents Learning Services and Accessibility/ Disability Services in meetings related to post-secondary education and serves on College committees and planning groups as needed.
Oversees and coordinates the recruiting, hiring, training, budgeting, and evaluation of additional staff, as needed.
As a representative of Student Success, participates in significant campus activities such as Student Orientation, semester start up, and retention outreach efforts.

SCOPE OF SUPERVISION
Learning Coaches; Student Success Specialists; part-time staff who provide accommodations to students; vendors.

EQUIPMENT OPERATED
Computer; printer; calculator; copier; fax machine; telephone; postage machine and other standard office equipment.

CONFIDENTIAL DATA
Test results, ADA accommodations, files and records of students with disabilities.

WORKING CONDITIONS
Good office working conditions. This position will work during regular campus hours of 8:00am to 5:00pm. The work requires the use of safe work practices with office equipment, and observance of general safety and traffic regulations. Exposure to typical traffic conditions and hazards when visiting other campuses or other locations.

USUAL PHYSICAL DEMANDS
The following physical demands are typically used to perform this job’s essential duties and responsibilities. They are not qualification standards; rather they may be used to help the College, employee, or applicant identify where and how reasonable accommodations may be made when an otherwise qualified person is unable to perform the job’s essential duties due to an ADA disability.
While performing the duties of this job, the employee frequently sits for extended periods of time and occasionally stands and walks. The employee regularly exhibits manual dexterity when working on the computer, typing and performing other related tasks. The employee regularly talks and hears when working with students and the general public. Vision demands include close, relatively detailed vision, with the ability to adjust focus when typing or reading a computer screen. The employee occasionally lifts up to 50 pounds.

KNOWLEDGE, SKILLS AND ABILITIES
Passion for working with college students and the ability to work skillfully and sensitively with students who may be experiencing challenges or seeking additional support.
Knowledge of college student retention strategies.
Effective written/oral communication skills including, but not limited to ability to write reports, correspondence, and policies/procedures, presenting information in small and large group settings, responding to questions from students, faculty, and administration, the ability to quickly establish and nurture rapport with students.
Effective critical thinking skills including, but not limited to ability to solve practical problems and to interpret and implement instructions provided in written or oral formats.
Effective computer skills including, but not limited to use of the Microsoft Office suite and student information systems, such as Jenzabar.
Ability to use absolute discretion when dealing with sensitive, confidential materials
Working knowledge of applicable laws: FERPA, ADA, Section 504 and Title II.
Demonstrated commitment to a culturally and socio-economically diverse learning environment.
High degree of flexibility, diplomacy, customer service, and organizational skills with demonstrated ability to handle multiple tasks simultaneously.
Must be able to handle sensitive material, maintain the highest level of confidentiality, set priorities, and work independently and as part of a team, and be comfortable taking initiative but also knowing when to ask for help.
Ability to build positive and collaborative relationships with co-workers, faculty, and students.
Ability to remain calm and resourceful in stressful situations.
Attention to detail, accuracy, and timeliness.
Enthusiastic, goal-oriented, and self-motivated.

QUALIFICATIONS
Bachelor's degree in education/ special education, psychology, social work or a related field is required. Master's degree strongly preferred.
Minimum of two years professional experience in the areas of retention services, academic support, student success, disability services and accessibility and/or academic advising.
Demonstrated experience working with students in a higher education setting is preferred.
Experience training and supervising employees, preferably student employees.
Strong organizational skills, with ability to prioritize and to handle multiple tasks.
Excellent customer service and communications skills, with ability to establish rapport with college-age students.
Proficient level of knowledge of Microsoft Office, relevant position software programs, and student information systems, such as Jenzabar.

LICENSURE OR CERTIFICATION REQUIREMENTS
State Motor Vehicle Operator’s License
Southern State is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.