UAT Coordinator

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

**Functional Title:** UAT Coordinator

**Job Title:** Information Technology BA III

**Agency:** Dept of Family & Protectve Svc

**Department:** Software Development Res-Op

**Posting Number:** 9170

**Closing Date:** 09/26/2025

**Posting Audience:** Internal and External

**Occupational Category:** Computer and Mathematical

**Salary Group:** TEXAS-B-25

**Salary Range:** $5,797.66 - $8,333.33

**Pay Frequency:** Monthly

**Shift:** Day

**Additional Shift:** Days (First)

**Telework:** Eligible for Telework

**Travel:** Up to 10%

**Regular/Temporary:** Regular

**Full Time/Part Time:** Full time

**FLSA Exempt/Non-Exempt:** Exempt

**Facility Location:**

**Job Location City:** AUSTIN

**Job Location Address:** 4900 N LAMAR BLVD

**Other Locations:**

**MOS Codes:** 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM

IT,Z Prefix

**Brief Job Description:**

Information Technology BA III – UAT Coordinator

DFPS is looking for a UAT Coordinator responsible for the User Acceptance Testing phase and owning the quality of projects but has a strong passion for testing. This role will be engaged throughout the Software Development Lifecycle, working with business stakeholders and the development team to ensure requirements and solutions maintain a usability focus and meet all of the stakeholders’ needs. Proactively contributes, offers recommendations, and identifies risks and solutions associated with proposed or existing software applications strategies. Well versed in all aspects of Software Development (e.g. analysis, planning, requirements gathering, design, system testing, user acceptance, and defect lifecycle) and able to speak to needs for each. Has broad expertise in the field’s concepts, practices, and procedures, and expertly performs a variety of complex tasks with limited supervision and considerable latitude for the use of initiative and independent judgment. Applying the appropriate test measurements and metrics in the product and the Testing Team. Leading trainings of different testing disciplines.

Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.

**Essential Job Functions (EJFs):**

* Manages the relationship with business stakeholders, providing complex quality assurance consultation and oversight to ensure their business and usability needs are translated properly into requirements and ultimately the application.
* Responsible to develop the design and review of Test Cases for User Acceptance in multiple projects with feedback from the project team and stakeholders
* Suggest and implement process improvements that will accomplish team, department and business goals.
* Manage multiple projects’ scope, acceptance, and deployment with consideration towards Customer needs, Project Team needs, and deadlines.
* Provide mentoring or coaching to stakeholders, business analysts, engineers, software developers and QA testers.
* Implements and monitors department performance metrics
* Consult on the analysis of an application, troubleshoot system problems, and implement solutions
* Coordinates with internal employees, outside vendors, and contractors to complete projects and service requests. Defines, assigns, and evaluates their work.
* Demonstrates acceptable level of technical proficiency and quality of work.
* Ensures project schedules are met, and/or re-negotiated, and approved by customer and Team Manager prior to target dates.
* Communicates progress and issues effecting work assignments to the Team Manager and/or Project Manager as soon as possible.
* Manages work activities for short- and long-range performance assignments, communicating with management and other team members in a timely and effective manner.
* Communicates and/or collaborates with the functional/technical team members to coordinate testing efforts in support of one or more application/system within the DFPS enterprise.

**Knowledge, Skills, and Abilities (KSAs):**

* Extremely proficient in communication and negotiation both written and verbally with customers, peers, and leadership of differing levels of technical expertise
* Proven knowledge in Software Development Methodologies and Testing practices
* Experience in various testing methods including User Acceptance, Manual Functional, and Accessibility Testing
* Experience in requirements gathering in different Software Development methodologies
* Proven ability to lead others
* Experience with Problem and Risk Management methodologies.
* Well-versed in various Software Development Methodologies and Testing practices.
* Understanding of key performance indicators and development of performance metrics.
* Preferred knowledge of additional testing methods including Automation and Performance

**Registrations, Licensure Requirements or Certifications:**

* None

**Initial Screening Criteria:**

* 4 years of experience in Software Development in Testing and/or Business Analyst roles
* 2 years of experience leading Software Development efforts (may be within the 4 years of general Software Development experience)
* Experience in the software development life cycle

Note: You must meet the initial screening criteria to be considered. You should not apply if your submittal documents do not clearly reflect experience meeting the initial screening criteria.

**Preferred Criteria:**

* Section 508 and/or Americans with Disabilities Act accessibility testing experience.
* Experience as a user of DFPS applications.

**Additional Information:**

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.