Operations Manager (Accessibility Engagements)

Zenyth is hiring an Operations Manager to own the operational execution of our accessibility engagements. You will run the systems, schedules, client coordination, internal workflows, and delivery operations that keep projects moving cleanly from scoping through completion.
This is a high-trust, high-responsibility role for someone who is proactive, highly organized, and comfortable managing multiple engagements without needing constant direction.
Important: This role is not an accessibility auditor or remediation engineer. You will partner with our Accessibility SMEs and Engineering teams to ensure projects are scoped correctly, scheduled efficiently, communicated clearly, and delivered on time.
Time Zone Requirement
To support real-time delivery and client coordination, you must have 4–6 hours of overlap with Pacific Time (PT).
Preferred availability window: 10:00am to 3:00pm PT.
Compensation
$25 to $35 USD per hour (depending on experience)
Full-time, long-term role.
What You’ll Own
Scoping and SOW Support
Produce site maps and page inventories based on client properties and known templates
Estimate page complexity using Zenyth’s internal complexity framework
Identify gaps, risks, assumptions, and unknowns for SME review
Maintain versioned scoping documentation aligned to scope, timeline, and budget
Client Communications and Coordination
Own operational client communication that does not require an accessibility SME
Request access, credentials, environments, designs, documents, and assets
Schedule and coordinate kickoffs, checkpoints, and delivery calls
Deliver finalized reports, compliance plans, and supporting documentation
Coordinate retesting requests, track remediation readiness, manage recheck timelines
Set clear expectations and prevent scope creep through strong written communication
Internal Project Coordination
Coordinate with auditing and engineering teams to confirm scope clarity and sequencing
Manage timelines across multiple concurrent engagements and flag conflicts early
Track dependencies (client readiness, access delays, third-party constraints)
Ensure clean handoffs from audit → remediation → validation with no breakdowns
RFP and Proposal Support
Monitor and identify relevant RFP/RFQ opportunities
Prepare and submit proposals with operational sections completed independently
Coordinate SME input for technical responses as needed
Manage deadlines, compliance, and submission requirements
Maintain reusable proposal content and track outcomes
Platform and Access Management
Onboard/offboard clients inside Zenyth platforms
Manage permissions, visibility, and environment setup
Provide first-line support for non-technical access issues
Project Setup and Automated Scanning
Create and manage project setup from initiation through closure
Configure automated scans based on scope, environments, and credentials
Execute and monitor scans so results are available for auditor review
Maintain consistent naming conventions, structure, and documentation
Compliance Program Management
Build and manage compliance plan scopes, timelines, and deliverables
Coordinate internal review of findings and recommendations
Deliver compliance plan outputs to clients
Track ongoing compliance activities, updates, and scheduled reviews
Ensure plans align to agreed scope, current standards, and client obligations
What This Role Is Not
You will not perform accessibility audits, testing, or remediation
You will not make accessibility determinations without SME input
This is not reactive admin support. This role owns process and outcomes
Requirements
3+ years in operations, delivery management, project coordination, or client implementation
Proven ability to manage multiple projects and competing priorities
Strong written communication and client-facing professionalism
High attention to detail, ownership, and follow-through
Comfortable coordinating across technical teams without being the technical expert
Confident escalating risks and blockers early
Tools you should be comfortable using:
Jira/Trello/Asana, Google Workspace, documentation systems, spreadsheets, Slack, Zoom/Meet
Nice to have:
RFP support experience, compliance program experience, accessibility familiarity (ADA/WCAG terms)
How to Apply
Please submit:
Your resume or LinkedIn profile
A short note (5–10 sentences)
answering:
Why you’re a strong fit for this role
How you manage multiple projects at once
One example of how you prevented a project delay or fixed a broken handoff
Optional (encouraged):
A redacted example of a tracker, checklist, workflow, or documentation system you’ve built.