Lead Accessibility Designer- Design Operations and Compliance

This role will design and implement a range of accessibility-focused methodologies, to meet and lead best practices and requirements for the digital transformation of healthcare, and help our members live their best lives. As the Lead Accessibility Designer, you will be tasked with standardization of the way people, process, and tools, work together to support digital product strategies for Highmark Health from an Accessibility point of view.

You will be expected to establish and implement a process that will improve the quality and communicate the value of accessible design across the organization.

At the ideal state you will contribute to the design and facilitation of practice that will provide guidance on how to implement, govern, and scale Accessibility within the organization and across multiple products and services, while providing mentorship and support to multiple cross functional teams.


ESSENTIAL RESPONSIBILITIES

Facilitates with inclusive designers, and product leaders to define the accessibility strategy. Oversees user-centric digital solutions that meet accessibility and business objectives.
Guides the planning, execution, and documentation of accessibility design research to measure and evolve accessibility requirements. Leads internal and external stakeholders to set KPIs, test digital designs, and measure success.
Sets standards for a test-and-learn approach related to digital design, serving as an internal spokesperson and champion for inclusive experiences.
Demonstrates a test-and-learn approach related to digital design, serving as an internal spokesperson and champion for inclusive experiences.
Identifies obstacles to digital accessibility and analyzes the impact on the end user with computer interface disabilities. Contributes to constructive feedback sessions and applies guidance to accessibility solutions.
Demonstrates an expert understanding for "Accessibility First" for ALL customers, creating experiences that meet the customers expectations, and implement accessibility compliance processes throughout our brand.
Oversees the coaching and development process for employees that need improvement and development for accessbibility standards practices. Spearheads constructive feedback sessions to guide the team towards accessibility solutions.
Other duties as assigned or requested.


EDUCATION


Required

Bachelor's degree in UX Design, Human-Computer Interaction, or a design related field


Substitutions

6 years of related and progressive experience in lieu of Bachelor's degree


Preferred

None

EXPERIENCE


Required

Practical experience with human centered design strategies and design thinking exercises, and demonstrated understanding of usability, analytics, and user testing
Experience collaborating with Front-end engineers and Product managers to organize project planning and execution standards
Experience establishing and overseeing a process with accessibility testing on mobile devices and screen readers
Experience facilitating accessibility workshops and training across design, development, testing, content, and management audiences


Preferred

Significant background experience with W3C, WAI, WCAG, and ADA
Familiarity with Agile, SAFe, Agile, Scrum, Lean, and startup


LICENSES or CERTIFICATIONS


Required

None


Preferred

UX Certification Coursework


SKILLS

Fluent in assistive technology - JAWS, NVDA, VoiceOver, TalkBack, Narrator, ZoomText, Dragon Naturally Speaking, switch devices, Braille displays.
Advanced understanding of web accessibility standards, such as HIPAA, WCAG, ADA accessibility regulations, guidelines, and standards.
Empathetic, curious, open-minded with a desire to improve the lives of our users; passion for educating team members on the value of design
Excellent understanding of current industry design and research tools (e.g., Figma, Sketch, UserZoom, UserTesting.com)
Highly organized, self-starter with the ability to work on multiple projects at once with little oversight and deliver high quality work on time in an Agile environment
Up-to-date knowledge of current industry standards for technology and platforms on desktop and mobile, as well as keeping up with emerging design trends.
A portfolio that can showcase examples of a successful team leadership and mentoring, as well as a examples of digital strategy for accessibility applications and inclusive design.


Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice