Digital Accessibility Manager
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Digital Accessibility Manager.
In this role, you will:
Support digital programmes with digital accessibility and ensure they are in line with the bank strategy, Group standards and procedures
Provide technical accessibility support for digital projects, by assisting and helping projects meet internal and external digital accessibility requirements. Regular reporting of accessibility compliance activity
Help the Head of Digital Experience and Accessibility define the strategy, policy and implementation of the digital accessibility programme
Create, maintain and roll out of the global accessibility programme to key stakeholders within the business
Create and implement the digital accessibility strategy and maintain standards
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers. Deliver digital accessibility training and awareness. Manage stakeholders and external agency relationships relevant to the role
Bridge digital knowledge gaps in the business by connecting them to experts either in Group Communications and Brand or elsewhere in the bank
Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management. Policy and procedural compliance and early identification and effective resolution or escalation of issues/risks that arise.
To be successful in this role, you should meet the following requirements:
Act as the subject matter expert on digital accessibility for general accessibility queries and requests
Support Digital initiatives to achieve a high level of accessibility. Understand businesses with their Digital accessibility requirements
Contribute to the HSBC Digital Accessibility Framework to ensure the bank's digital channels are accessible, whilst maintaining, protecting and enhancing HSBC's values, reputation and stakeholder value.
Manage global accessibility vendor relationships and oversee local accessibility agency on-boarding. Reduce legal, reputational and operational risk to HSBC by supporting teams to meet the accessibility standard and the HSBC Digital Accessibility Framework, particularly in high risk markets
Support the delivery of customer-centric visions and programme implementations that will enable HSBC customers to directly interact with the Bank through non face to face interactions
Help launch key digital projects related to accessibility. Consistent, open communication between all stakeholders. Establish and maintain stakeholders' relationships
Understand, assess & advise on accessibility standards and regulatory requirements to ensure compliant status and follow up if any gaps and remediation.
Coordinate with global / regional / country team to deliver and promote accessibility awareness programs and education campaign to all employees and/or special group of people (such as IT developers, Product owners and Senior management team)
The successful candidate will also meet the following requirements:
Subject matter expert on digital accessibility frameworks and best practices including but not limited to WCAG
A hands on understanding of all major assistive technology including but not limited to JAWS, NVDA, Dragon, PEAT, Talkback, Voiceover
Ability to manage bank wide accessibility activities, exercising guidance and providing technical support to digital teams and projects
A strong preference for knowledge of front end code. A strong preference to be able to create custom assistive technology code
The ability to understand technical accessibility defects and the risk implications of each. A strong understanding of the digital behavior and needs of disabled customers
Demonstrate strong relationship management in order to interact with a variety of company departments across the globe in order to deliver comprehensive end to end customer-centric solutions
Be hands on in doing analysis, derive insights and making presentations. Excellent written and verbal communication skills and the ability to influence stakeholders
Initiatives led by this position usually require coordinating with multi-departmental teams, possibly involving participants from multiple locations and countries (internally and externally. Previous experience in developing and implementing digital accessibility strategies and projects
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India