Communications and Accessibility Officer

Reporting to Communications and Engagement Manager


Contract type: Permanent


Pay scale: £21,998 – £28,670 (Full time) depending on experience.


Hours: 35 hours per week (Full Time) or 28 hours per week (Part Time) with flexibility around core operational hours.

Location: London (EC1Y 8RT) or West Midlands (Dudley) office. Homeworking available if you have an appropriate working space where confidentiality can be assured and you are within a two hour travel radius of London. There are monthly meetings in London and occasional travel across the UK required.


We welcome applications from those with a caring or parenting role and to consider flexible or part-time working to accommodate the right candidate. Both external and internal supervision will be given to the successful candidate, as well as a training budget.


Your Responsibilities

Communications and content

You will work closely with the Media and Digital Communications Officer to create high quality content across all of Ovacome’s communications channels, including social media, website, email and magazine.
You will write copy and conceptualise engaging visual/video assets for these channels. Where our Media and Digital Communications Officer will be leading on the graphic design/video editing of the content, you will hold responsibility for the research, planning and curation of this content across our channels. Experience in graphic design and/or video editing is desirable but not essential.
You will plan content that is insight-driven and targeted at Ovacome’s key audiences. You will be responsible for social listening and collaborating with the support service team to understand and deliver the content that is most relevant to and engaging for our audiences.
You will liaise with external media agencies and press contacts to produce editorial and advertorial content raising awareness of ovarian cancer and promoting Ovacome’s services.
You will keep up to date with the latest news, online activity and social media trends surrounding cancer awareness, health inequity and wider healthcare topics, being proactive in using these conversations and trends to highlight our work.
You will produce regular reports showing key highlights and learnings from audience engagement with our communications channels. You will use the insights from this reporting to inform your decisions, develop new content ideas and grow our channels.
You will build strong and trusting professional relationships with members of the Ovacome community, sharing their stories in impactful and compelling ways. You will identify the most effectual and appropriate ways to communicate individuals’ stories, whether this be through video content, blogs, or in the press.
You will ensure that Ovacome’s communications demonstrate our commitment to tackling health inequity in ovarian cancer support and care.
You will provide creative insight and plan content to underpin the work of other staff teams.
You will work with the rest of the Communications Team to develop content strategies to underpin organizational aims and campaigns, reflecting emerging trends, audience feedback and analytics.


Health equity, accessibility and inclusion

You will assess our current communications channels and support service offering against industry standards for accessibility and inclusion, and use the insights to drive improvements across the organisation. You will work towards our key aims of reducing barriers to accessing diagnosis, treatment, information and support for our community; specifically for those who are under served.
You will make recommendations to improve the accessibility of Ovacome’s digital and in-person services.
You will research and produce organisational accessibility guidelines.
You will keep up to date on the latest industry research into health inequalities for under served people. You will identify ways for Ovacome to address these inequalities through our communications, support services and member engagement, ensuring greater diversity and inclusion across our charitable activities.
You will drive awareness and understanding, helping all teams within Ovacome to embed considerations of equity, diversity, accessibility and inclusion – making sure we consider the needs of everyone affected by, or at risk of ovarian cancer.
You will stay up to date with new developments in technology and trends around accessibility, and bring these to Ovacome team meetings for discussion.
You will work proactively to troubleshoot and help resolve accessibility issues and complaints promptly, identifying ways to prevent the problems from happening again.



Other responsibilities

You will assist with the delivery of Ovacome’s online events. This will provide you with audience insight and allow you to monitor the accessibility of our digital services.
You will also occasionally attend and assist with the delivery of face-to-face events across the UK.
You will on occasion represent Ovacome at external events.
You will keep full, accurate, contemporaneous records of your work with members following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.


Download full job pack at https://www.ovacome.org.uk/current-vacancies for more information about the role and how to apply.