APS6 - Digital Accessibility & Assistive Technology Officer, Strategic, Architecture Cyber Security

Organised within the Chief Operating Officer Group within the department, Information Technology & Data Division’s (ITDD) purpose is to connect people, data, and technology, empowering the department to excel. ITDD is responsible for the consolidated provision and support of stable and secure IT Systems, applications and services to all department users across all States and Territories, including Indian Ocean Territories and Norfolk Island, as well as supporting seven Ministerial offices, and coordination with portfolio entities. ITDD provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services, oversee cyber security, and provide data, AI, and information management advice to over 2,400 staff, supporting over 30 office locations across Australia. We are seeking a skilled Digital Accessibility & Assistive Technology Officer to support the delivery of accessible digital services and inclusive technology outcomes across the Department. Working within the IT Front Door and Architecture team, the role provides specialist advice and practical support in relation to digital accessibility and assistive technology. This includes contributing to the delivery of assistive technology solutions, supporting accessibility initiatives, and helping ensure that digital products and services are usable by people of all abilities and aligned with established accessibility standards. The role contributes specialist knowledge in digital accessibility, supports a culture of inclusion, and assists the Department to meet its obligations under relevant legislation, standards, and policies, including the Disability Discrimination Act, the Digital Transformation Agency’s Digital Experience Policy and Standards, and the Web Content Accessibility Guidelines (WCAG). Duties include facilitating assistive technology requests, managing complex enquiries and escalations, providing specialist advice on digital accessibility, assessing digital product accessibility, developing guidance materials, promoting awareness, engaging stakeholders, researching emerging solutions, and contributing to section activities while handling sensitive information appropriately. The successful candidate will demonstrate capabilities aligned with APS 6 Work level standards including delivering high-quality customer service, achieving quality outcomes, effective communication, problem solving, continuous improvement, documentation development, and a growth mindset. Desired skills include knowledge of accessibility laws and guidelines, practical experience with assistive technology software, accessibility testing experience, user-centred support provision, understanding of digital delivery processes, and experience advising projects on accessibility. Employment conditions include Australian citizenship, possible medical examination, Baseline security clearance, Australian Federal Police check, and Integrity and Performance checks.