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Sr. Digital Accessibility Manager

The American Heart Association

Dallas, TX,US

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a Sr. Digital Accessibility Manager in our National Center office located in Dallas, TX.

The Sr. Digital Accessibility Manager is responsible for guiding internal stakeholders in digital accessibility development, testing, and remediation and verifying American Heart Association’s compliance to WCAG and other accessibility requirements. This role is responsible for educating staff and contractors how to implement and test webpages, mobile applications, PDFs, and other tools or communications.

The Sr. Digital Accessibility Manager will facilitate accessibility governance processes, including monitoring the Association’s digital properties for WCAG compliance, review and follow-up of extension requests, and recommending and overseeing tools that support delivery of accessible solutions (e.g., Siteimprove and Deque axe). This position interfaces with third-party vendors, American Heart Association's Legal team, business resources and Business Technology staff to ensure accessibility considerations across the Association. The ideal candidate will have strong technical expertise, a desire to learn and teach, and a desire to support culture changes so that the way we develop and deliver digital tools includes accessibility considerations.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X (formerly Twitter) , and at


Provide expert accessibility feedback and mentoring in areas of design (UX/UI), development, and testing to American Heart Association teams on new systems, features, and functions; recommending solutions to achieve or maintain compliance while crafting accessible digital products for an excellent customer experience.

Assess internal and third-party applications to identify accessibility issues. Complete and deliver reports and documentation of assessments and participate in follow-up communications. Work with third-party vendors to identify remediation plans acceptable to the American Heart Association. Connect with internal staff and external parties any failures to comply with guidelines; and negotiate cost-effective remediation initiatives with third-party vendors.

Be the subject matter expert for WCAG guidelines and stay informed of the guidelines as they evolve. Help to develop a plan for transitioning to new guidelines when they are updated. Monitor the accessibility industry and leaders in the field.

Support needed materials and training of internal BT and business users on accessibility guidelines and standards. Partner with groups across the Association to share best practices for digital accessibility and help to develop protocols to improve internal process that support accessibility for end users.

Help accountable staff (BT, business or legal) interpret accessibility reports and required next steps.

Compile and report current enterprise accessibility compliance status, progress, and risks to management.

Use development and technical skills to go into code and documents to resolve accessibility barriers.


Bachelors Degree

5 years of relevant work experience

Experience in front-end development including coding in HTML, CSS, and JavaScript and other frameworks used for rich interface programming, as well as hands-on experience with Assistive Technology (screen readers, magnifiers, alternative input, etc.)

Solid understanding of WCAG and WAI-ARIA.

Experience in manual and functional testing as well as manual testing using JAWS, NVDA, VoiceOver, or similar tools.

Experience driving accessibility improvements on a software development or technology team.

Understanding of responsive design and mobile native applications as they relate to accessibility.

Experience evaluating the conformance of web content against the Web Content Accessibility Guidelines using axe DevTools, WAVE, Accessibility Insights, or similar tools.

Experience remediating PDFs and other document formats and awareness of appropriate document structure.

High degree of initiative and autonomy coupled with an ability to function optimally as part of a team (in person and virtual). Flexibility and adaptability – able to react and quickly change direction based on stakeholder or management need.

Ability to mentor others in methods and techniques for ensuring digital accessibility in a variety of forums

Outstanding communications and interpersonal skills, with an emphasis on collaboration, influencing and mentoring.

Customer centric and empathetic to the customer, with the ability to put oneself in their shoes.

Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner with internal and external stakeholders.

Preferred Qualifications

IAAP or other certification or membership

Strong organizational and documentation skills

Experience working in an agile environment

Experience collaborating with offshore and geographically dispersed resources

Experience with usability and accessibility research

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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EOE/Protected Veterans/Persons with Disabilities


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Location US-TX-Dallas

Posted Date 6 hours ago (12/21/2023 3:42 PM)

Requisition ID 2023-12395

Job Category Information Technology

Position Type Full Time

Location: TX-Dallas

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