IT User Experience (UX) Researcher

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As an IT user experience (UX) researcher on the Progressive User Research and Accessibility Services (PURAS) team, you'll play a pivotal role in shaping digital experiences for millions of customers, agents, and employees. By leveraging a variety of research methods—including card sorts, surveys, usability tests, interviews, and contextual inquiries—you’ll gain a deep understanding of user needs, motivations, and behaviors. Your insights will guide the design and development of intuitive, user-friendly products that align with customer expectations and business goals. In this role, you’ll collaborate closely with stakeholders, advocate for users, evaluate design solutions, stay informed about industry trends, and uphold ethical standards in research and design practices. Your researching endeavors will assist in creating accessible and inclusive digital experiences.

This is a remote position for US-based work only.

Must-have qualifications
Bachelor's Degree or higher in an Information Technology, Business, or related field of study such as Business Administration, Communications, Web Design, User Experience Design, or Usability Science and a minimum of two years of related work experience in a collaborative environment facilitating focus groups or usability tests, leading processes or projects, and consulting.
In lieu of a degree, a minimum of four years of related work experience in a collaborative environment facilitating focus groups or usability tests, leading processes or projects, and consulting.
Preferred skills

Proficiency in generative and evaluative user research methods (e.g., usability testing, surveys, contextual inquiries), with the ability to translate both qualitative and quantitative data into actionable insights; accessibility certification or training (A11Y) is a plus.
Solid understanding of inclusive design principles, accessibility standards (e.g., WCAG), universal design practices, and emerging trends in UX research and digital product design.
Experience synthesizing and presenting research findings to stakeholders through compelling reports, visuals, and storytelling, with strong analytical and problem-solving skills.
Proficiency with user research tools and software (e.g., Optimal Workshop, UserTesting) and adaptability to evolving UX tools and trends
Experience with AI or leverage LLMs to conduct research
Effective collaboration and communication skills to work seamlessly with cross-functional teams, including designers, developers, and product managers, with a strong sense of empathy and advocacy for user needs.
Compensation

$90,000-$105,000/year
Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance.
Benefits
• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership
Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position

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