Accessibility Lead

Job Description
Zendesk is looking for a change-agent to help establish our accessibility practice. This a creative and pragmatic role where you’ll work with collaborators across product, engineering, and design to improve accessibility across Zendesk.

What you’ll do
Partner with product development and research teams to understand the needs of our users with disabilities

Conduct accessibility audits and identify gaps and opportunities in our products and design system

Evangelize standard methodologies and educate our teams to make accessibility part of our daily practice

Define processes, frameworks, and methodologies to assist product designers and engineers in auditing and crafting WCAG / ARIA compliant products

Collaborate with designers to build scalable, accessible solutions for our products and design system

Basic Qualifications
8+ years working in software development in product management, engineering or design positions

2+ years working with accessibility as a focus area

1+ years experience working with an existing design system

A portfolio that demonstrates how you have researched and designed accessible products, and have seen them through to production

Expertise in WCAG and ARIA guidelines

Preferred Qualifications
Comfortable working with assistive technology and conducting accessibility audits

Experience working in enterprise software

Able to understand sophisticated problem spaces, and to find elegant, useable solutions

Easily understand the ramifications of decisions on a global level

The ability to rationalize choices and explain accessibility concepts to a broad range of partners and collaborators

Deep, technical understanding of the web as an accessible software platform: the ability to dig into implementations, demonstrate how to achieve accessibility compliance in our different environments, and the ability to converse with developers about implementation details is essential

Strong collaboration and storytelling skills and the ability to connect with people up and down the leadership chain

Experience leading accessibility initiatives

Experience working with global collaborators across time zones


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.