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Digital Accessibility Specialist

The Ministry of Social Development


The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Digital Accessibility Specialist

As the lead agency for Accessibility a key task for the Ministry is to ensure that everyone, including disabled people, can access and engage with MSD [digital] resources and services, whether this is online content such as web pages, downloadable documents, video and voice calling, or digital services through web and mobile-based applications. This includes ensuring that our clients, partners, and staff can access the information and services how and when they need them.

Given the importance of this, the existing Digital Accessibility team is growing and is looking for Digital Accessibility Specialists who will play a key role in driving accessibility innovation across our range of products and services.

Our Digital Accessibility teams’ work centres around ensuring all New Zealanders can access our products and services to help improve their lives. The team helps both MSD People and our Clients and Partners with improved technology solutions that are accessible and ultimately improve the wellbeing of New Zealand’s vulnerable citizens.

You will need to have

Excellent understanding of and experience using the New Zealand Government Web Standards, the Web Content Accessibility Guidelines (WCAG) 2.1 to Level AA, the Accessibility Charter, and what is needed to implement them in a digital setting
Excellent experience with Assistive Technologies
Strong experience in technology, web design, and development, including HTML and CSS, and user interface experience
Experience in planning and management using Scaled Agile Framework (SAFe) principles
Experience in multiple hardware and software environments and be comfortable with complex system designs
Relevant experience testing for Web Standards compliance and auditing
Excellent communication skills, including the ability to guide, negotiate and build consensus across multi-disciplinary agile team environments and vendors
Strong experience in documentation of work in Plain Language
Relevance experience in training staff
Experience with usability testing (user testing)
Understanding of various operating systems and mobile devices
Understanding of compliance frameworks
Understanding of user experience (UX) tools and frameworks

Position Description
Salary range: $95,822.00 - $117,116.00

How to apply

Email your cover letter and CV to at the Ministry of Social Development.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

Closing date: Sunday the 16th October 2022

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Salary Range: $95822 - $117116

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