Communications Spec Sr - Accessibility

Job Profile

Position Overview

The Communications Specialist Sr position within PNC’s Digital organization will support web accessibility of customer account servicing documents. This support includes creating business and technology requirements and interfacing with partners from multiple areas. Successful candidates will have careful attention to detail and the ability to support multiple projects.

Digital’s Written Communications team is responsible for customer servicing communications through the entire life cycle of a customer's account - from open to close.

This includes:

Brand and servicing standards for customer communications, with guidelines around plain language, accessibility, brand voice and style
System-generated communications from the Written Communications (WC) technology platform, which centralizes the creation and management of servicing communications. We create content for communications and work with technology (5 Agile crews) to connect new source systems to WC, create new communications templates and update existing sources / templates.
One-time servicing communications that support incident management, product changes and remediations. We create content for these communications and manually generate print-ready files of customer communications.
Content for digital experiences, including account opening

This position will focus on creating web accessibility technology and business requirements to support the goal of making all customer facing digital documents web accessible.

A successful candidate will be detail oriented, with the ability to manage multiple workstreams and document groups simultaneously. They will have a willingness to learn and follow guidelines/best practices. Writing experience and familiarity with accessibility principles is preferred, but not necessary.

Job Description

Designs, develops, produces and consults on a variety of internal and external communications.
Plans, researches, and develops of content for increasingly complex communications initiatives.
Identifies issues and opportunities, consults with organization on all aspects of communication, and engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.
Coordinates final review and approval before internal or external communications are released.
Participates on project teams, influences outcomes, and evaluates success as appropriate.
Compiles, prepares, and synthesizes communications data for management review.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Copywriting and Editing – Knowledge of a variety of formats, styles, and techniques for publishing materials; ability to develop and review these materials to promote business related activities.

Data Gathering and Analysis – Knowledge of data gathering and analysis tools, techniques and processes; ability to use these to gather and analyze data on the learning needs of a target population.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Media Channel Management – Knowledge of different media channels (e.g. TV, radio, press, etc.); ability to evaluate and select the most preferable media outlets to ensure information is effectively delivered to target audiences.

Organizational Communications – Knowledge of and ability to utilize the means, tools, techniques and media to communicate information about the organization internally and externally.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC .

Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group