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Documentation Specialist



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ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.
Fully Remote: ECRI is a fully remote organization.


At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.


The Documentation Specialist will join a dynamic editorial team working together to deliver documents, grants, proposals, and other information products that meet current standards for accessibility as defined in the revised Section 508 of the Rehabilitation Act of 1973 (Section 508). This role, based in the Enterprise Services team, will work collaboratively across the entire organization as part of the larger matrixed editorial team. Utilizing independent decision making, the Documentation Specialist will assure compliance with Section 508 requirements and execute any remediation needed for non-508 compliant content, the Documentation Specialist will support the editorial team in assuring appropriate document formatting, adherence to ECRI and client style guides, and related editorial tasks.


Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Function Statement(s):

Section 508 Compliance and Document Formatting

Review and test documents, webpages, videos, and other multimedia deliverables to ensure compliance with current Section 508 standards, and remediate documents as needed.
Review documents, webpages, videos, and other multimedia deliverables to ensure compliance with ECRI and/or client-specified style guides and manuals, and remediate documents as needed.
Use software tools to identify errors in document structure, headings, reading order, images, charts and tables, and any other document errors as they occur.
Document work status via the departments work order system and communicate with key stakeholders to ensure awareness of status, priority, and anticipated turnaround times.
Prepare templates, instructions, standard operating procedures, and other job aids to assist content creators in achieving Section 508 compliance, and maintain documents to reflect changes in practice.

Other Editorial Tasks

Assist with document preparation, as appropriate, by fact-checking, light copyediting, and formatting.
Submit documents for review, copyediting, and production.
Review print and digital documents for adherence to appropriate editorial and website style guides.
Act as liaison to publication staff and all support services, including subject matter experts, marketing/communications, and media services.
Support new work practices as print and digital publications develop and evolve.
Serve as back-up to editorial colleagues to help cover during periods of PTO or work surges, and cross-train colleagues to serve as back-up for Section 508 compliance and formatting tasks.

Additional Responsibilities:

Participate in functional teams, affinity groups, and ad-hoc projects throughout the Medical Office and ECRI to improves processes and efficiency and expand ECRIs mission.
Other duties, as assigned.

Accountability Metric(s):

On-time completion of deliverables, as assigned.
Timely documentation of task status in designated work tracking tools




Minimum of three years experience in publications, communication, or related field
Experience preparing, testing, and analyzing documents and multimedia files to ensure compliance with Section 508 requirements
Familiarity with Chicago Manual of Style strongly preferred
Strong organizational skills, attention to detail, problem solving experience and professional manner.
Experience managing and prioritizing multiple tasks and working both independently and as part of a team.
Excellent customer service skills with internal and external clients.
Ability to meet task deadlines and communicate well within the department and company.
Flexible, team player who can adjust to and work to improve changing processes.


Bachelors Degree required. Degree in English, communications, journalism, or related field preferred.

Computer Skills:

Proficient with Adobe Acrobat and Microsoft Office 365 Suite of products (e.g., Word, Excel, PowerPoint).
Proficient with accessibility software (e.g., JAWS screen reader).
Familiarity content management systems (e.g., SharePoint, Contentful) a plus.

Certifications & Licenses:

Certifications or licenses in healthcare- or medical-related field (e.g., registered nurse, certified physical or occupational therapist, certified professional in healthcare risk management, certified professional in patient safety, certified professional in healthcare quality) preferred.


Not Applicable (N)

Activity is not applicable to this position.

Occasionally (O)

Position required this activity up to 33% of the time (0 - 2.5 hours a day)

Frequently (F)

Position requires this activity from 34% - 66% of the time (2.5 - 5.25 hours a day)

Constantly (C)

Position Requires this actively more than 66% of the time (5.25+ hours a day)





10 lbs or less




11-20 lbs




21-50 lbs


Manually Manipulate


51-100 lbs




Over 100 lbs


Reach Outward


Reach Above Shoulder





12 lbs or less




12-25 lbs




26-40 lbs


Squat or Kneel


41-100 lbs




Other Physical Requirements

Vision (Near)


Virtual Work Environment

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