Digital Accessibility Specialist

Working knowledge of the Web principals of accessibility, usability and user experience, Information Architecture, along with Web basics and best practices. Experience applying expertise in information architecture, search engine optimization, usability, user experience and accessibility to handle the day-to-day management, editing and quality control of text, images, and other content on an organization's website.
A minimum of one year’s experience supporting multi-layered Websites for an organization.
Knowledge and understanding of state and national accessibility laws and standards for digital resources including the Web Content Accessibility Guidelines (WCAG) requirements and Plain Language laws.
Thorough understanding of Accessibility issues and standards to ensure compliance with WCAG 2.1 A and AA standards and regulations.
Ability to use various testing software including WAVE toolbar, ARC Toolkit, Accessibility Insights for Web, WebAIM Contrast Checker, and others. Experience testing with assistive technologies like JAWS, Dragon Naturally Speaking and ZoomText.
Ability to perform content/software/application testing including developing test scripts and working with developers to resolve issues.
Experience in researching industry practices and benchmark information. Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; and to prepare concise reports.
Skill in planning and facilitating meetings, working in teams, and group problem solving. Knowledge of the principles and practices of effective project leadership.
Exceptional written and oral communication and organizational skills. Ability to organize and present information in a clear, concise manner.
Ability to analyze and solve complex and difficult problems. Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations.
Proven ability to prioritize information and manage and complete assignments within deadlines and with attending to detail.
Practical experience with Web project management, information architecture, usability, content management and user-centered design principles.
Ability to manage multiple projects in a fast-paced, deadline-driven environment.
Excellent attention to detail; ability to review moderately complex information from multiple sources and determine relevant information to a given situation.
Ability to provide outstanding customer service by; anticipating and assessing customers' needs and identifying products and/or services to meet their needs, resolving complex or non-routine problems, questions, or complaints; listening to, understanding, and respecting customers and recognizing potential miscommunications.
Skill in applying principles/methods to ensure that policies, directives, and guidelines are followed.
Ability to logically identify alternatives to solve complex or sensitive problems
Proven ability to build consensus and work effectively within a cross-departmental team.

Minimum Experience, Training, and Certifications:


One Year Of Experience That Demonstrates


identifying and/or applying applicable leading organizational accessibility practices based on research or other approaches.
developing organizational accessibility policies, strategies, and/or guidance.
advising organizational management on opportunities to enhance areas of accessibility.


Training


Completion of the W3C Digital Accessibility Foundations - Introduction to Web Accessibility online course or comparable training course is a plus.


Certifications


Web Accessibility Specialist (WAS), Certified Professional in Web Accessibility (CPWA), and Accessible Document Specialist (ADS) certifications from the International Association of Accessibility Professionals (IAAP) are a plus.