Accessibility Data Analyst

JOB SUMMARY
To assist in progressing the Accessibility Center of Excellence initiatives forward that impact our employees and consumer experience. Manages project details, data collection, reporting and communication to successfully drive project efforts. Possess knowledge of group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.



MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience
Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business.
Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience.
Model and forecast business trends based on historical data sets and planned product changes or feature launches.
Exhibit a proficiency with a variety of reporting systems, utilize findings to conduct research on projects and initiatives; summarized in a detailed executive summary.
Support product and feature launches with data analysis and presentation that reflects the customer’s experience and usage of the new product/feature.
Identify data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding.
Lead the accommodations and assistive technology recommendations for Charter for all disabilities.
Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
Perform other duties as required.

REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to analyze and interpret data
Basic understanding of WCAG 2.1 Levels A, AA, and AAA
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Ability to quickly become subject matter expert on multiple databases and reporting tools
Strong analytical and problem solving skills
Expertise in Excel and PowerPoint


Education
Bachelor’s degree in Science, Engineering, Math or related field or equivalent experience

Related Work Experience
3-5 years Business Analysis experience

PREFERRED QUALIFICATIONS
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with direct management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Cross-functional working skills

WORKING CONDITIONS
Office environment
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MPD355 295221 295221BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $65,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.