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Staff Accessibility Engineer


Pleasanton, CA,US

Full Job Description

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Now Design System team

We’re looking for someone to lead accessibility engineering across the design system. As part of the design system team, you'll build usable, scalable, best-in-class components and a top-of-the-line charting library to power ServiceNow's new UI platform. We're serious about user experience. Our integrated team of engineers, designers, and product strategists sweat the details and we're seeing the results. The Now Design System is changing the way we create products—for thousands of designers and engineers inside our company and even more in our customers' offices.

What our team values:

Being humble and having each others’ backs

Learning new things and sharing expertise with each other—by answering a quick question on Slack, pairing on a feature, or leading a lunch and learn session

Producing high quality work we’re proud of, and not taking shortcuts

Having fun—we like to joke around, eat lunch together, and even hang outside of work (in non-COVID times)

Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

What you get to do in this role:

Work with fellow engineers to build accessible web components; test components in different modalities (mouse, keyboard, screen readers); and debug tricky accessibility issues

Work closely with an accessibility-focused designer to establish accessible patterns to be used in the design system and across product teams

Scope and prioritize accessibility work in collaboration with PM, design, and QE

Work with the user research team and external customers to test new accessibility features and understand our users’ accessibility needs

Support colleagues across the product org with accessibility questions – e.g. content writers, app developers, UX designers

As a staff engineer, you’ll set the tone for our team and help mentor your teammates. You’ll have ownership over accessibility within the design system, and influence over the direction of accessibility in the entire product org


To be successful in this role you have:

Passion for accessibility and a broad understanding of inclusive software

Understanding of the unique challenges of building accessible web components

Understanding of accessible design and accessibility testing

Knowledge of WAI-ARIA, WCAG, and HTML5 accessibility practices

Interest in JavaScript and the Web as a platform, reusability, and componentization

Experience building accessible component systems with JavaScript libraries like React, Vue, Svelte, LitElement, Stencil, etc.

Experience creating accessible data visualizations

6+ years of front-end experience designing & implementing highly interactive user interfaces for high volume web applications

Exceptional debugging, testing, and problem-solving skills

Bachelor’s/Master's degree in Computer Science or a related discipline, or equivalent experience

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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