Director, Content Design

Become a part of our caring community and help us put health first
----------------------------------------------------------------------

The Director of Content Design will lead Humana’s content design strategy for Product Groups in Consumer Digital—ensuring every word we use helps members feel seen, supported, and empowered. From helping members navigate care to simplifying complex topics like coverage and benefits, this leader will shape how we show up for our members online and in digital products.

You will lead a team of talented content designers who partner closely with experience design, product, engineering, compliance, and brand to bring Humana’s voice and purpose to life.

Key Responsibilities

* **Strategy & Vision:** Define and scale Humana’s UX content design vision across digital ecosystems, grounded in health literacy, accessibility, and member trust.

* **Leadership:** Manage and grow a best-in-class UX content design team supporting web, mobile, voice, chatbot, and other emerging channels.

* **Voice of Humana:** Champion a consistent and inclusive voice that reflects Humana’s values of kindness, clarity, and care—tailored to diverse member populations.

* **Cross-Functional Collaboration:** Partner with leaders across product, experience design, marketing, legal, compliance, and clinical teams to ensure aligned, high-impact digital content delivery.

* **Content System Governance:** Establish scalable frameworks, taxonomies, and governance models for content reuse, localization, personalization, and accessibility (WCAG, ADA).

* **Insight-Driven Design:** Leverage data, user research, and behavioral science to guide content decisions that improve member engagement and outcomes.

* **Operational Excellence**: Oversee editorial standards, content operations, and team performance to deliver high-quality experiences efficiently and effectively.

Use your skills to make an impact
-------------------------------------

Required Qualifications

* 10+ years of experience in UX content design, content strategy, product writing, or editorial leadership—preferably in healthcare, insurance, or other regulated industries

* 5+ years leading content or design teams within complex, matrixed organizations

* Strong executive presence with a track record of influencing senior leadership and cross-functional partners

* Deep expertise in health literacy, plain language, accessibility, and inclusive communication practices

* Proven experience designing and operationalizing content systems at scale (e.g., content design systems, CMS workflows, taxonomy/metadata structures)

* Strong alignment with Humana’s values and a passion for improving people’s health and lives

* Bachelor’s or advanced degree in Communications, English, Journalism, HCD, or a related field preferred

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

* At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

* Satellite, cellular and microwave connection can be used only if approved by leadership.

* Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

* Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

* Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$184,800 - $254,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.