Senior Accessibility Subject Matter Expert
San Francisco, CA,USA
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
About Digital Services: The Digital Services organization supports Chase’s consumer-facing digital products, such as chase.com, Chase Mobile and the bank’s payments platforms. Digital Services’ diverse teams have locations across the US and function in a variety of capacities, including: Customer Experience, Product Management, Data Intelligence, Analytics and Predictive Personalization, Technology and Engineering. Digital Services works closely with all Chase lines of business to ensure a cohesive customer experience that is personalized and simple. As an industry leader, Chase strives to be the bank of choice for digitally savvy customers and continues to see record growth in its online and mobile users.
The Digital Platform Accessibility (DPA) team is leading the bank towards a competitive digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.
The JPMorgan Chase Electronic Communications Accessibility Team is seeking a knowledgeable and resourceful Accessibility Consultant. Our optimal candidate will not only be able to demonstrate their knowledge and sensitivity to the access needs of people with disabilities, but also be able to compliment the team in ways we’ve yet to conceive. If you can rise to this challenge, we need you!
The Accessibility Consultant is responsible for identifying and suggesting potential solutions for accessibility barriers based on the W3C WCAG 2.0 standards as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws. This team member will apply their accessibility knowledge to a wide range of the firm’s digital properties including but not limited to websites, mobile applications, and documents like PDFs. This new team member will bring a broad range of knowledge which will compliment and strengthen an already dynamic, seasoned group of accessibility professionals.
Broad knowledge of accessibility barriers as well as the tools and techniques for overcoming them
Knowledge of accessibility standards: WCAG 2.0, ADA Section 508, 21st Century Video and Communications Act. Knowledge of International laws is a plus
Ability to discern accessibility issues from wireframes and story boards
Knowledge of accepted accessibility patterns and best practices
Ability to analyze and employ problem-solving skills to recommend the best solution
Detailed knowledge of a broad range of technologies:
Accessibility on various platforms including Windows and MacOS
Mobile accessibility on various platforms including Android and IOS
Video and other digital media
PDF and other document standards
Hands On knowledge of Assistive Technology (e.g screen readers, magnifiers, alternative input, etc)
Knowledge of technologies including but not limited to: (Familiarity of these languages are nice to have but not mandatory)
HTML 4 and 5
CSS 2 and 3
Ability to analyze code for accessibility issues
Ability to guide and coach colleagues and clients in one on one, small group, or large forum environments
Ability to communicate to a wide range of project stakeholders (e.g. Executives, Managers, Designers, Developers, etc)
Ability to work in both a team environment and as an individual consultants with your assigned client
Some added pluses:
Knowledge of ALM, JIRA and Confluence is a plus
Experience with Scrum and Agile methodologies is a plus
Ability to leverage industry knowledge to discern future trends is a plus
Experience with Internet or mobile usability/accessibility research is a plus