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Digital Accessibility Manager


London, UK,UK

Do you want to help protect and shape one of the world’s great international brands? HSBC Group Communications & Brand function tells the story of our bank to the world. From London to Dubai, Hong Kong to New York and all our markets in between, join our dynamic international team and write our next chapter.

About you
We’re looking for a creative, motivated and dedicated person, who collaborates well and can build strong and reliable relationships. This person is interested in bringing our strategy and vison to life within a team that has a global reach and impact. They’re able to generate new and innovative ideas and prioritises learning and growth.

We are interested in who you are as a person and your potential for the future, as well as your skills and experience today. We want to see our people grow and develop, so that we can support you throughout your career journey with HSBC. So, even if some elements of this role are new to you, don’t count yourself out! Think about your transferrable skills and experience, and how they could make you the right person for this role.

What’s in it for you?
You’ll do interesting work that matters:

• You’ll make change happen. We need fresh ideas, good judgement, and bold actions as we create a new generation of brilliant experiences for our customers.
• You’ll embrace different perspectives. With 200,000 colleagues across dozens of countries, you’ll team up with people with diverse backgrounds, cultures, perspectives, and experiences.
• You’ll be connected around the world. Explore opportunities and ways to collaborate across boundaries so capital, trade and ideas flow where they’re needed most.
• You’ll uphold our values and be part of a global brand with strong foundations and a rich and respected heritage that’s making a difference around the world.

The role

You will be part of the Group Digital Experience and Digital Accessibility Team and our role is to make website HSBC’s digital platforms, products and services transactional platforms work for people with disabilities accessible.

As a Digital Accessibility manager your role will be to join the team focusing on HSBC internal platforms.

As an HSBC employee in the UK, you will have access to:
• Competitive pay and benefits - a package including private healthcare (UK employees) and contributory pension scheme with a generous employer contribution.
• Inclusion – a team that is deeply committed to fostering an inclusive workplace with a culture where everyone is valued, respected and seen.
• Wellness - a flexible and balanced environment where the well-being of our people is a top priority.
• Family Care Leave – enhanced maternity and adoption pay and support on return to work.
• A range of support for employees impacted by menopause.
• Access to insurances – cover that offers protection and peace of mind for our people.
• Tailored professional development opportunities to support your growth.
• Employee discounts across a range of products and services.

The role is based in London working a hybrid pattern.

How will you help our team to succeed in the next 12 months?

• Work with digital teams across globally Governance Managers and other Digital Accessibility Managers to support projects in meeting the HSBC Accessibility Standards and requirements of the Digital Accessibility program.
• Be responsible for providing accessibility support for digital projects including advising on vendor engagement processes, reviewing outputs such as audit reports and supporting teams in implementing findings and recommendations.
• Advise and support project teams on issues such as accessible design and UX, defect remediation, defect prioritisation and post-fix defect testing quality assurance
• Act as a subject matter expert on accessibility in relation to areas such as policy, compliance, regulation and risk when engaging with a range of internal and external stakeholders.
• Engage with 3rd-party vendors to resolve project related issues and work collaboratively to improve overally ways-of-working.

Your skills and experience

The core skills and experiences needed for this role include:

• Deep understanding of industry best practices and standards related to digital accessibility including, but not limited to WCAG 2.1 and WCAG 2.2.
• Practical knowledge and experience of all major assistive technologies, including but not limited to, JAWS, NVDA, TalkBack, VoiceOver and Dragon.
• A strong knowledge of front-end code (e.g.: HTML/CSS/JavaScript), mobile development technologies and accessibility specific technologies (e.g.: ARIA).
• Strong ability to communicate effectively and self-organise - clearly articulating and managing areas like risk, technical recommendations and regulatory requirements.
• A strong understanding of the behaviour and needs of disabled customers users in relation to digital products and services.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Telephone: +44 207 832 8500

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