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Accessibility Analyst, Global Product


Chicago, IL,US

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

Take a class at Hamburger University
Sample future items in our Test Kitchen
Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

McDonald's strives to improve the usability and accessibility of its restaurant website and mobile application for all users, including those with disabilities. McDonald's efforts to improve digital usability and accessibility are guided by the relevant portions of the Web Content Accessibility Guidelines and other existing recommendations. The McDonald's Global Digital Accessibility team is made up of accessibility professionals, each with a unique background.

We are looking for an experienced Accessibility Analyst. The Accessibility Analyst ensures digital platform properties meet the WCAG 2.1 AA accessibility standards and accessibility-related laws globally. The ideal candidate will be an empathetic and collaborative problem-solver who communicates effectively with a diverse group of stakeholders who is committed to delivering accessible websites and apps for all business areas.

• Focus on design and content accessibility user acceptance testing (also some presenting and coaching).
• Hands-on accessibility feedback, testing and analysis across the product lifecycle including research, design, and development.
• Support the ongoing testing efforts using various forms of assistive technology.
• Produce understandable reports regarding accessibility issues and impacts.
• Work alongside QA teams to ensure proper testing techniques and appropriate reporting.
• Manage a diverse workload of projects with strong problem-solving skills.
• Demonstrate effective, appropriate, and consistent communication skills with understanding about disability, accessibility, and inclusion.

• 3 - 5 years digital accessibility experience in the public or private sector required
• Excellent time management and organizational skills
• Strong experience with assessing digital products against WCAG 2.1 level AA (or most current version).
• Ability to flourish, be proactive, and handle uncertainty and ambiguity. Outstanding communication and interpersonal skills is preferred
• Understanding of product road mapping and experience working with product and engineering teams to embed new features into roadmap plans is preferred • Basic understanding and use of CSS, HTML, and JavaScript.
• Basic understanding of Mobile Development on IOS and Android
• Ability to vet and annotate designs and content for accessibility and inclusive design principles.
• Comfortable using common assistive technology tools and practices to support individuals with disabilities utilizing desktop, mobile and kiosk applications.
• General awareness and understanding of technical, legal, and compliance concerns related to accessibility.
• Ability to work independently and in small groups effectively and efficiently.
• Self-motivated and proactive about work priorities alongside use of good judgment
• Confident and able to work across different digital platforms.
• Actively engaged within the disability community, including workshops, events, speakers, activism, lived experience, etc.
• Associate degree or higher preferred

Additional Information

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [redacted]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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