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Senior Business Analyst

Exec Office of Technology Services and Security

Chelsea, MA,US

The Massachusetts Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.

EOTSS is seeking to hire a Senior Business Analyst to join the EOTSS Human Resources/Compensation Management System (HR/CMS) Team. This is an exciting opportunity for a IT professional to join an exceptionally skilled team and contribute to critical statewide initiatives. The incumbent of this position will be primarily responsible in performing activities related to the analysis, design, testing, installation, and support of the HR/CMS - Human Resources/Compensation Management System, an Oracle/PeopleSoft HR and Payroll application. Activities are conducted in conformity with EOTSS standards.

Key responsibilities of this role include understanding business owner’s needs; translating them into clear specifications; and determining viable solutions. Service excellence, a pro-active and collaborative approach to service delivery, and a strong customer focus are all baseline expectations for the incumbent of this role. The successful candidate will facilitate change management activities between the project team and IT service groups; and participate in all phases of the project life cycle with emphasis on design, configuration, change mangement and migrations.

The successful candidate will possess a strong background in funtional design and testing, as well as exceptional communication skills and experience collaborating on crossfunctional teams. This candidate will be expected to effectively troubleshoot, prioritize and resolve issues and ensure that applications remain operational.

The primary work location for this role will be at 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday thru Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.


Partner with customers to gain a thorough understanding of business processes and develop requirements.
Identify customer requirements and document according to organizational Standards.
Perform Accessibility testing and ensure that products conform to organizational requirements.
Perform Fit-Gap analysis and support developing viable solutions.
Develop use cases, models, and supplementary specifications, using automated tools when applicable.
Performing detailed and thorough testing and actively participating in walkthroughs of artifacts.
Clearly and concisely communicate status of all assigned tasks to management and users according to published workflows.
Respond to production application(s) problems reported through the Common Help desk.
Maintain the application Knowledgebase with information and knowledge gathered.

Preferred Knowledge, Skills & Abilities:

3-5 years of Business Analysis, Project Management, or other related experience in an IT support environment, preferably working with HRCMS - Human Resources/Compensation Management System, an Oracle/PeopleSoft HR and Payroll application.
Proficient experience and working knowledge of collaboration, content management, data analysis and/or testing tools such as Mobius, SharePoint, JIRA, Confluence, Rational and/or similar platforms.
Ability to effectively communicate (both verbally and written) and build consensus across various project stakeholders including, IT management, business customers, team members, IT Development staff, and other IT colleagues and team members.
Proficient experience developing and executing test plans.
Extensive knowledge and hands-on experience using a structured query language, such as SQL.
Good interviewing and facilitation skills for gathering detailed, comprehensive requirements.
Ability to establish and maintain working relationships and contribute within a collaborative team.
Experience with systems development life cycle methodology (Agile).
Proficiency in Section 508 Compliance tools such as JAWS, Dragon Speech, and Camtasia.
Experience working with Oracle/PeopleSoft Human Resources and Payroll applications.
Experience with Accessibility, mobile, and automated testing.
Experience with automated batch scheduling tools.

Education and Certifications:

Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.


First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title : Sys Programmer/Sys Supv, Pdpp
Primary Location : United States-Massachusetts-Chelsea-200 Arlington Street
Job : Information Systems and Technology
Agency : Exec Office of Technology Services and Security
Schedule : Full-time
Shift : Day
Job Posting : May 20, 2022, 1:28:31 PM
Number of Openings : 1
Salary : 73,194.86 - 137,408.98 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Emily Hartmann - 6176608300
Bargaining Unit : 06-NAGE - Professional Admin.
Confidential : No

Salary Range: $73194 - $137408

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