DIGITAL ACCESSIBILITY SPECIALIST
The Digital Accessibility Specialist is responsible for researching, defining, and implementing accessibility processes and tools across multiple websites within the Neighborly® digital product portfolio. This includes working closely with multiple external partners and internal stakeholders to ensure the company delivers an inclusive digital experience by enforcing compliance with the latest regulatory standards for web accessibility, both as part of ongoing digital operations and enterprise level digital projects.
As the primary point of contact for web accessibility, the Digital Accessibility Specialist will establish and maintain scalable governance controls necessary in achieving the required level of accessibility throughout the development lifecycle. Reporting to the Web Operations Manager, the Digital Accessibility Specialist will also work with the Digital Product Director to define, prioritize, and incorporate both compulsory and voluntary web accessibility changes within the overall digital product roadmap. The Digital Accessibility Specialist will balance their focus across both current and future digital experiences by remaining informed of global and domestic accessibility standards and best practices, while developing, maintaining, and socializing Neighborly digital accessibility standards.
Develop, implement, and maintain a digital accessibility plan that encompasses all Neighborly® digital properties in accordance with applicable regulatory standards and best practices.
Collaborate with internal stakeholders to effectively assess, mitigate, and respond to related needs or issues.
Collaborate with the web operations and digital product teams to accurately define the business impact and prioritize accessibility-related enhancements or defects.
Establish accessibility health measures and communicate performance based on such measures to various stakeholders on a regular basis.
Proactively detect, analyze, and socialize potential accessibility issues that may exist outside the web operations or digital product management workstreams.
Contribute to refinements in digital content publishing workflows to improve quality.
Facilitate informal training to members of the web operations team on best practices for maintaining accessible experiences as part of existing or alternate manual workflows.
Other duties and responsibilities as assigned.
Relevant Skills & Qualifications:
3+ years of experience in implementing tools, processes, and procedures to enforce web accessibility standards.
Strong understanding of ADA, Web Content Accessibility Guidelines (WCAG) 2.1, Section 508, ADAAG, AODA, DDA, European Accessibility Act, and ARIA implementation.
Experience using assistive technologies, as well as tools for evaluating accessibility, such as WAVE, JAWS, NVDA, ACCVerify, or DRAGON.
Experience testing for and contributing to the remediation of accessibility barriers in web and native mobile applications.
Skilled in project management, highly organized, and detail oriented.
Self-starter. Ability to work independently as well as with a team.
Experience managing team members/direct reports and leading vendor partners.
Ability to work well under pressure and meet deadlines.
Excellent written and verbal communication skills.
Education & Experience:
Bachelor’s Degree in Computer Science, Digital Marketing, Information Security or Related Field
5+ Years relevant digital experience
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.