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Program Manager Accessibility

UNC Health Care

Morrisville, NC,US


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Oversees day-to-day activities of ensuring individuals with disabilities and those with Limited English Proficiency (LEP) have an equal opportunity to access and benefit from UNC Health services, programs and activities. This role will implement compliance activities related to:

Title VI of the Civil Rights Act of 1964, Executive Order 13166
Title II and Title III of the Americans with Disabilities Act
Section 1557 of the Patient Protection and Affordable Care Act, and
Section 504 of the Rehabilitation Act of 1973.


1. Accommodations Program: Ensures UNC Health patients are provided reasonable accommodations based upon their disability and language needs. Coordinates these efforts with various teammates and department leadership across UNC Health. Works closely with ISD, Marketing and Communications, Facilities, Patient Relations, Patient Experience and Diversity, Equity and Inclusion Offices. Responsible for conducting investigations of alleged ADA complaints. Provides recommendations for instances of non-compliance to appropriate leadership.

2. Communication and Relationships: Works with teammates to problem solve, advise, identify and implement opportunities for improvement to ensure compliance with ADA/1557 and Executive Order 13166 LEP regulations. Leads teams and other work groups as necessary to accomplish program goals and objectives.

3. Training and Education: Collaborates with Audit, Compliance and Privacy Services’ Regulatory Research Compliance teammates in the development of LMS modules, internet and intranet resources, job aids, tipsheets, training materials, Lunch and Learn and other special training sessions, and other resources as needed. Provides education to clinic and hospital teammates across UNC Health as appropriate.

4. Program Administration: Plan, coordinate, prioritize and administer activities of an Accommodations and Language Access Program to include developing, implementing, and administering related procedures, processes, services and systems. Maintain a working knowledge of regulations and policies regarding persons with disabilities. Develop tracking, monitoring and reporting of Accommodation Program activities.

5. Strategic Planning: Interface with all UNC Health entities and effectively communicate strategies, successfully elicit support and provide assistance implementing those strategies.

Other Information
Other information:
Education Requirements:

Bachelor's degree.

Licensure/Certification Requirements:

None required.

Professional Experience Requirements:

Three (3) years of healthcare experience or 3 years working in ADA compliance/accommodations, Language Access or Interpretation and Translation programs. Program or project management experience required.

Knowledge/Skills/and Abilities Requirements:

Work requires strong communication, customer service and organizational skills. Need to be able to plan, coordinate and implement program objectives working with multiple departments and entities. Expertise in and understanding of Title II and Title III of the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, and Section 1557 of the Patient Protection and Affordable Care Act as well as Web Content Accessibility Guidelines (WCAG) or Title VI of the Civil Rights Act of 1964, Executive Order 13166 strongly preferred.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Divers Equity and Inclusion

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

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