Digital Media Accessibility Specialist II

Job Purpose: Team lead for creation of accessible digital media files and maintaining database archives including electronic text, captioned media, real-time captioning, transcription, MathML or other digital media formats.

Major Responsibilities:

Coordinate workflow, create schedules, and delegate tasks to ensure production deliverables are met. Coordinate complex projects assigned to team members and ensure quality control of deliverables.
Perform digital media production procedures to create accessible media files for individuals with disabilities including but not limited to order processing, course captioning, media preparation, quality control and interacting with customers or vendors.
Evaluate policies and procedures to determine if changes are needed to promote unit and customer success; train team members on processes and procedures and ensure policies are being followed.
Advise staff on troubleshooting or resolving problems with orders.
Train clients, new students and/or other customers by providing demonstrations or other assistance. Train other staff and student workers on procedures and related software.
Update database and documentation on procedures, generate and maintain reports, and collect and analyze data.
Other related duties as assigned.

Basic Qualifications:

Education: Technical Diploma, Associate's Degree, or two years of college coursework, or equivalent combination of education and experience.
Work Experience: 3 - 4 years of job related experience.
Certifications: N/A
Skills: Digital media manipulation and customer service. Excellent organizational skills, verbal and written communication skills, and attention to detail. Ability to effectively troubleshoot daily issues/problems.


Qualifications

Preferred Qualifications:

Preferred Education: Bachelor's degree in a related field.
Preferred Work Experience: Four or more years of experience creating or manipulating digital media files (electronic text or vide media) or performing real-time captioning. If working on specialized projects, preferred experience will be specified on the job posting. E-text specialists may have any educational background with preference for STEM fields. This job requires basic skills in digital media manipulation. Excellent organizational skills, verbal and written communications skills, and attention to detail. Must demonstrate high-level writing, grammar, and syntax skills. Ability to effectively troubleshoot daily issues/problems with minimal supervision.
Preferred Certifications: N/A
Preferred Skills: Familiarity with relevant accessibility standards (DCMP, ADA, W3C, WCAG) and various file formats including Adobe PDF, Microsoft Word, and other publishing formats. Advanced computer skills may include video editing, CART captioning, or C-Print captioning, screen reading software (JAWS), Optical Character Recognition (ABBYY Finereader), or software programming (HTML, PHP). Experience using a database. Experience volunteering or working in the disability community.

Additional Information: ** All employment and assignments are ultimately contingent upon available funding and business needs. Successful candidate must be able to pass a background check which will include a credit check. Please visit http://www.policylibrary.gatech.edu/pre-employment-screening to obtain GT's background and credit policy


Impact & Influence: This position will interact on a consistent basis with: AMAC staff and management; This position typically will advise and counsel: AMAC management; This position will supervise: May supervise student workers.