Senior User Researcher, AWS Accessibility

Amazon Web Services (AWS), a subsidiary of Amazon.com, is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. The AWS Console team is responsible for user experience of products that enable customers to manage their applications and infrastructure on AWS.

We're seeking a talented, self-directed Senior User Researcher with Accessibility expertise to help the team understand the diversity of user needs through research and build a more inclusive product experience. This individual will collaborate with a diverse team of engineers, program managers, and designers to drive research strategy and improve experiences impacting millions of customers worldwide, from individual developers to large enterprises. This is a high impact role, where you will own the research roadmap for accessibility across all of AWS.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.


Mentorship & Career Growth
We care about your career growth too. Once you join the team, you and your manager will jointly craft a career plan and you'll review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.


Work/Life Balance
Our team also puts a high value on work-life balance. It’s not about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.


RESPONSIBILITIES:
This Senior User Researcher will help to educate cross-functional teams about accessibility best practices and own the research roadmap to ensure AWS improves and create a more inclusive experience for all customers. In addition, you will:

Define and execute a comprehensive research roadmap, using a mix of qual and quant methods to understand AWS customer needs.
Design, plan and conduct user research studies for people with disabilities through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
Teach inclusive and accessible principles and best practices to product and design teams.
Effectively translate data and insights into actionable product strategy and design direction.
Create a deep understanding and empathy for all customers, including those with disabilities.
Collaborate with a cross-functional team of designers, product managers and engineers to share insights and drive product strategy
Continually learn, grow, and improve the craft of UX research


Amazon Web Services (AWS), a subsidiary of Amazon.com, is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. The AWS Console team is responsible for user experience of products that enable customers to manage their applications and infrastructure on AWS.
We are seeking a talented, self-directed Senior User Researcher with Accessibility expertise to join our team to create a more inclusive experience for all customers. You will collaborate with a diverse team of engineers, program managers, and designers to drive research strategy and improve experiences impacting millions of customers worldwide, from individual developers to large enterprises. This is a high impact role, where you will own the research roadmap for accessibility across all of AWS.
Please reach out to Hiring Manager (Sarah Alvarado) to learn more about this opportunity.


BASIC QUALIFICATIONS

· BS in HCDE, Human Factors, Psychology or related discipline
· 5+ years of relevant industry experience with design research, utilizing various qual and quant methods
· 2+ years of experience working with accessibility standards, accessibility features and/or inclusive design practices
· Experience with accessibility tools, including screen readers and magnification tools, in a UX context
· Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, etc.) specific to inclusive design and/or accessibility research


PREFERRED QUALIFICATIONS

· MS or Ph.D. in Human Factors, HCDE, Psychology, Computer Science or related field.
· Experience in research leadership and/or leading Diversity, Equity and Inclusion efforts
· Experience building products for diverse audiences, including people from historically under-represented communities and/or people with accessibility needs
· Knowledge about the tradeoffs between research methods
· The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.
Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.