Senior Product Manager, Accessibility
About the team
The Community and Culture team aims to create the space and opportunities for all Zillow Group employees to bring their best selves to work; and ensure that Zillow Group is fully utilizing the diverse backgrounds, passions and skills of our employees to achieve phenomenal results and to enrich our internal and external communities. One of the key goals of this group is finding ways to leverage our people, products and data to lead the real estate industry with socially inclusive products.
About the role
As the Accessibility Product Manager, you will lead initiatives that manage accessibility across Zillow Group’s products, platforms and brands. In this role, you will engage leaders and teams across the organization, driving accessibility best-practices and innovations that directly impact our customers. This role is inherently cross-functional – you will work closely with user researchers, product managers, UX designers, legal team, engineering leaders and developers to clearly communicate goals, roles, responsibilities, and desired outcomes to internal and remote project teams. If you’re passionate about accessibility and making Zillow Group’s products delightful for everyone, this is the job for you!
The right candidate will possess a strong product management background, will have demonstrated experience leading large projects across multiple teams, and will have a well-rounded technical background in current web technologies and web accessibility. You must be able to thrive and succeed in an ambiguous environment, and not be hindered by competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. In this role, you will:
Own the vision, strategy, and roadmap for accessibility initiatives at Zillow Group.
Collaborate cross-functionally across the organization to prioritize and execute the most impactful work.
Create clear, trackable goals that will be regularly reported to leadership and leveraged to drive change throughout the organization.
Develop an educational program and deploy guidelines/resources for design, product development, product management, and consumer care teams.
Build an understanding across the company for accessibility and inclusive design.
Understand and broadly articulate emerging trends in accessibility across Zillow Group, including technical trends, legal requirements and guidelines for creating superior customer and associate experiences.
Develop expertise in using assistive technologies across PCs, tablets, and smartphones for different abilities, including JAWS, NVDA, VoiceView and OS X VoiceOver.
Who you are
4+ years of experience in a product management role, with experience building platforms for scaled human+technology operations
Prior experience with the WCAG 2.0 standard
A highly analytical approach, with proven experience using data to drive step-change results
A collaborative working style with a strong focus on execution and results
Humility to question assumptions, seek broad input, and validate iteratively
Passion for empowering other people through technology
Bachelor's degree in Computer Science or a technical discipline, or equivalent work experience
Get to know us
Zillow Group houses the largest portfolio of real estate brands on mobile and the web. We are on a mission to rewire the real estate transaction and are building transformational tools and services that make it easier for everyone to find and get into a home they love. We are working to create an on-demand real estate transaction experience for every stage of the home lifecycle - for buyers, sellers, renters and borrowers - and we're well on our way. No matter what job you're in, you will play a critical role in making this vision a reality for millions of people.
At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.