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Digital Accessibility Specialist


Jacksonville, Florida,US

Brief Description of the Organization

Citi’s Global Consumer Bank (GCB) organization, a global leader in banking, credit cards and wealth management, is a critical growth engine for Citi. With a strategic focus on the U.S., Mexico and Asia, the Global Consumer Bank serves more than 110 million clients in 19 markets.

The U.S Consumer Bank (USCB) has implemented a strategy to provide seamless experiences to customers nationwide. We continue to introduce industry-leading digital capabilities, redesign the client experience, and embed our services in the most popular social and e-commerce platforms, enabling customers to bank anytime, anywhere, on their channel of choice.

Job Description
We are seeking an individual who is passionate about digital accessibility to join the team as a Digital Accessibility Specialist. This individual will report into the VP, Digital Accessibility Lead, and will be responsible for guiding internal partners in digital accessibility development, testing, and remediation, as well as verifying compliance to WCAG and other accessibility standards in alignment with Citi’s ADA policy. This individual will be responsible for educating others on how to implement and test web pages, mobile applications, emails, PDFs, and other commonly used digital file-types for WCAG compliance. Additionally, the Digital Accessibility Specialist will assist with periodic monitoring and reporting of WCAG compliance, as well as designing test processes and procedures. Across all of these efforts will be work to change the culture of the organization, and update “the way we work” to include accessibility considerations.

The Digital Accessibility Specialist is accountable for succeeding against identified metrics. This individual will regularly assume informal/formal leadership roles within teams and must have strong technical expertise and a desire to learn and teach. They must have the courage to always do what’s right, the humility to learn from mistakes, and the ability to make decisions in alignment with the risk appetite of the organization to promote sound outcomes for Citi and its stakeholders.


Act as the subject matter expert (SME) for WCAG guidelines and stay informed of new guidelines as they evolve

Understand how a global matrixed organization operates and functions, and thrive in this type of environment

Work across the organization to help drive the adherence and implementation of key compliance guidelines including identifying opportunities to increase effectiveness

Provide expert accessibility feedback in the areas of design (UX/UI), development, and testing to teams across Citi on new features and functionality

Assist accountable parties (technology, journey owners) to interpret accessibility audit reports and identify root causes of defect creation and monitor remediation of those root causes

Partner with groups across the consumer bank to share best practices for digital accessibility

Participate in testing and evaluating digital accessibility software


5-8 years front end development experience

2-5 years native mobile development experience

Minimum of 4 years of digital accessibility development and testing for WCAG compliance

Experience implementing WCAG compliant technologies using Swift (iOS), Java and Kotlin (Android), HTML5, JavaScript, CSS, Angular, JQuery

Experience performing accessibility audits using assistive and automated technologies such as VoiceOver, TalkBack, JAWS, NVDA, Attest, axe, Access Continuum, and WAVE

Experience integrating automated accessibility testing with unit testing frameworks such as Karma, Selenium, and Protractor

Experience integrating automated accessibility testing within CI/CD pipeline

Experience with the following digital accessibility guidelines:

W3C Web Content Accessibility Guidelines (WCAG 2.0 and 2.1 A and AA)

Section 508

User Agent Accessibility Guidelines (UAAG)

Authoring Tool Accessibility Guidelines (ATAG)

Experience writing Accessible Rich Internet Applications (ARIA) code within HTML

Experience with PDF/UA and PDF accessibility in general

Consumer-centric; empathetic toward the customer with the ability to put oneself in their shoes

Solid interpersonal skills, with an emphasis on collaborating, influencing, and coaching

Ability to mentor others in methods and techniques for addressing accessibility barriers on web applications and mobile devices and in a variety of forums

Fast learner, with enthusiasm and ability for acquiring knowledge to become a subject matter expert on compliance guidelines and initiatives

Experience working in an agile environment

Experience working with vendors on development and testing for accessibility

Strong verbal and written communication and diplomacy skills, with ability to maintain working relationships across a geographically dispersed organization

Industry certifications desired: International Association of Accessibility Professionals (IAAP) CPACC, WAS, and/or CPWA, DHS Trusted Tester Training for Web on Windows


Bachelor’s/University degree or equivalent experience


Job Family Group:
Product Management and Development


Job Family:
Digital Product Management


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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