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Digital Accessibility Manager



Global Marketing uses creativity and business flair to help drive top-line revenue growth for our Global Businesses by optimising marketplace opportunities, our brand strength and customer insight.

We are currently seeking an ambitious individual to join our team as a Digital Accessibility Manager, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

This role works within the Digital Design (DD) team, which sets the Digital standards for HSBC – for both Design and Customer Experience (DCE). DD works with all Global Functions and covers all customer touch points from the public website through to transactional internet banking and channels such as desktop, mobile/tablet, app and ATM. DCE works to inspire, facilitate and create global examples of excellence to make our Digital experience better for customers and increase the Digital reputation and profits of HSBC.

In this role, you will:

Provide technical accessibility support for digital projects
Assist and help projects meet internal and external digital accessibility requirements
Manage stakeholders and external agency relationships relevant to the role
Work with the DD Head of Digital Governance to review and maintain HSBC’s internal accessibility standards


To be successful in the role, you should meet the following requirements:

A deep understanding of industry best practice standards including but not limited to WCAG 2.0, WCAG 2.1
A hands on understanding of all major assistive technology including but not limited to JAWS, NVDA, Dragon, PEAT, Talkback, Voiceover
A strong preference for knowledge of front end code
A strong preference to be able to create custom assistive technology code
Ability to understand technical accessibility defects and the risk implications of each
A strong understanding of the digital behavior and needs of disabled customers
Ability to provide development teams technical advice to develop desktop, transactional and mobile inclusive applications

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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