Accessibility Program Manager

Bachelor’s Degree or equivalent or 3+ years of program or project management experience
3+ years of accessibility QA testing experience
Prior experience with the WCAG 2.0 standard
Experience working cross-functionally with multiple stakeholders
Experience creating and delivering regular updates including program flashes, data audits, and leading review meetings.
Excellent oral and written communication skills
Exceptional organization and documentation skills


Every day, hundreds of thousands of customers visit Amazon to discover, research, and buy products. The Consumer Engagement (CE) organization is behind making Amazon the best shopping experience across desktop, tablet, and mobile apps and web. To make this a reality for all customers we are home to the Retail Accessibility team. This team is dedicated to building the tools, providing the expertise, and innovating to delight customers with disabilities.

We are looking for a Program Manager to lead initiatives that manage site-wide accessibility through a focused accessibility QA program. In this role, you will operate at scale to manage and influence the accessibility of the retail site. You will engage teams and leaders across the organization, driving an accessibility improvement program that directly impacts our customers. You will drive adoption of manual QA best practices. If you are passionate about the opportunity to enhance the shopping experience for customers with disabilities, this is the role for you.

As a PM II, you will break down complex accessibility data into actionable next steps for teams across Amazon. You will manage this program at a senior leadership level through weekly metrics, monthly updates, and program review meetings. Maturity, high judgment, negotiation skills, ability to influence, analytical thinking and leadership are essential to success in this role. You will need to insist on the highest standards, influence the prioritization of accessibility tasks, and provide escalation management.

Experience in lean process improvement techniques
Prior experience with e-commerce development
SQL and ETL experience


Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.