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Accessibility Program/Process Lead

JPMorgan Chase Bank

Wilmington, DE,US

As VP, Accessibility Program/Process Lead, you will support the high-performing Product and Technology teams in envisioning and execution of Accessibility related projects and initiatives. This prominent position combines General Accessibility knowledge, understanding related policies and procedures, strategic thinking, Controls/compliance discipline, and superior program management skills. You will ensure that your Product and Technology teams have the resources and guidance they need and hold them accountable to deliver timely and relevant solutions.


ADA Program office interface/liaison : Gather and provide monthly update as required by ADA-Firmwide Governance as well as CCB wide ADA program office
Program Management: Develop a project execution plan, troubleshooting/escalating issues, and ensuring timely project completion
Process Management & Improvement: Partner with process owners, team leaders, stakeholders and managers to ensure alignment of deliverables. Support process improvement and potential efficiencies.
Analytics and Reporting: Perform/support root cause analysis on issues, recommend solutions, and ensure changes are implemented. Leverage data visualization and transformation tools to build impactful dashboards and reporting for leadership and stakeholders.
Client Focused: Support the identification and oversee solutions that address ADA gaps and/or deliverables


Strong understanding of ADA policies, Section 508 & the 21st Century Communications Act regulations as well as the W3C Web Content Accessibility Guidelines (WCAG) version 2.1 , Level A & AA Success Criteria and PDF/UA standard to ensure conformance with this requirement
A strong understanding of controls, risk management, and operations
Experience with developing analytical solutions, data visualizations, reports, and interactive experiences in a fast-paced environment (preferably financial services), including experience with Executive level reporting
High degree of initiative and autonomy but able to function successfully as part of a team
Honed consulting, influence, and negotiation skills to achieve desired outcomes
Solutions-oriented with strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written)
Strong interpersonal and communication skills; ability to support meetings and encourage dialogues with multiple stakeholders, including external and internal clients
Ability to balance and prioritize multiple projects, deliverables, and deadlines
Strong partnership record and ability to build effective relationships with partners in Product, Technology, controls, Compliance
Independent, comfortable dealing with uncertainty, and self-motivated with an ability to adapt and be flexible in a team environment
Excellent attention to detail
Innate desire to learn and develop
Working knowledge of Digital domain, as well as Banking
Self-starter with ability to manage own workload and deliverables

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

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