Director/Portfolio Head of Design, Employee & Innovations
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Full Job Description
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
The role of Director, UX Design will build and lead a new UX Design team comprised of product designers and content strategists and work in conjunction with accessibility (A11y) and research to establish an industry leading set of tools and experiences for our employee segments - including talent acquisition journeys and employee resource journeys. In turn, the Director will establish design and design thinking to support our enterprise innovations teams.
This position is responsible for setting the overall strategic direction of the team, and will build and capitalize on key partnerships throughout the bank, to strengthen and evolve a robust enterprise-wide digital tool sets and experiiences. Within the UX/Design org, this role will be responsible for helping to create awareness, educate and champion a mindset of inclusive design, design thinking and the employee segment journeys.
Manage design teams working across multiple platforms and lines of business.
Create and lead the case for further definition of the employee journey as well integrating design into the innovations team for the first time.
Evangelizes user experience by setting a vision and overarching design that will drive engagement and excitement throughout the organization.
Defines and implements an online experience program consistent with the vision of deepening customer and employee relationships.
Defines and delivers against targets across cross-sell, usage, servicing effectiveness, and retention.
Influences and partners with key groups in product management, technology, agile delivery and marketing to establish and achieve KPIs and KEIs.
Defines content strategy and manages content delivery across exepriences.
12 or more years of user experience or related field in highly regulated industry
Higher education, Bachelors or equivalent experience at a minimum, Master's preferred.
Seven or more years in leadership roles in user experience
Experience in building UX design teams from scratch.
Experience designing and delivering customer-centric websites and digital products
Experience in leveraging external user experience partners
Working knowledge of content management system and test and learn tools enabling dynamic content and test and learn capabilities
Knowledge of end to end user experience design and implementation process from customer research to technology delivery and testing
Strong understanding of how deliver quality design in an agile environment
Strong design thinking and design strategy skills
Strong leadership skills
Strong management skills
Organizational savvy and ability to create strong partnerships with technology and product groups
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.