Director, Technical Program Management, Accessibility
San Francisco, CA,US
The Director of Technical Program Management for Accessibility will own and drive cross cloud strategic accessibility initiatives across Salesforce Technology & Products. This person will combine exceptional program management skills with a passion and deep knowledge of the discipline to make our products more inclusive and accessible. The TPM will provide leadership and operational excellence in partnership with the Product Accessibility team as well as Cloud Engineering, Product Management (PM), and UX teams to deliver on strategic initiatives, such as WCAG compliance, which requires alignment of priorities and coordinated, interdependent product updates from many teams. The TPM will be responsible for helping to plan, organize, and execute the vision for key accessibility programs, driving executive alignment, and keeping all informed on progress. You’ll plan projects, define milestones, assess risks, create actionable insights, create processes, and work with development teams to ensure projects meet deadlines. Strong candidates will have 3+ years of experience leading large, highly complex accessibility programs within mature organizations, an understanding of how to maximize impact in product accessibility utilizing processes and tools, and excellent communication skills across all levels of the organization from individual engineers to senior executives. This is an individual contributor role with the opportunity to have systemic impact for Salesforce and the industry.
Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs oversee programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.
Love to wear multiple hats.
Leap tall buildings in a single bound, bringing the whole team with you.
Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.
Highly functional in a dynamic, energizing environment.
Comfortable bending between the tactical and strategic.
Top-notch executive presence and communications superstar.
Top Reasons to Join Our Team
Thrive in a culture of ownership, delivery, and innovation.
Drive the end-to-end delivery of world-class technology solutions.
Be a catalyst for change in the realm of World-Class Technology and Products.
Enjoy a hyper-transparent flow of information, conversation, and ideas.
Innovate and invent the future of Agile and Social program management.
Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment.
Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.
Drive Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).
Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).
Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).
Create a collaborative environment that fosters creativity, innovation, and learning.
Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.
10-15+ years (Director of experience leading large scale, enterprise product programs.
6+ years of solution management experience for software or SaaS experience.
3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.
Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.
Experience with Portfolio Management.
Ability to master technical subjects and technologies relevant to the program.
Strong organizational, project management, analysis, and communication skills.
Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.
Ability to successfully partner with all functions across the entire company.
Bachelor’s degree or equivalent work experience.
Comfortable bending between the tactical and strategic.
Ability to manage/juggle multiple priorities without loss of efficiency.
A service oriented minded person who "Thinks Customer."
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