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Associate, Digital Accessibility


Memphis, TN,US

Hilton's Commercial Services organization is comprised of over 4,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton's "commercial engine" and are key to Hilton's ability to drive profitable growth.

What will I be doing?

The Associate, Digital Accessibility will be responsible for working with the technology delivery teams to ensure that Hilton's digital technology can be used by employees and guests with disabilities. Specifically, the Associate will support baking accessibility into custom call center technology development. You will be expected to possess strong tactical knowledge of accessibility standards and practices used to achieve compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Responsibilities to include:

Partner with Experience Design colleagues to ensure we are developing the best user experience for all Hilton hotel guests and Team Members with a disability
Working with agile product teams to build accessibility into all areas of the SDLC (research, design, development, testing)
Evaluating design comps and wireframes and highlighting accessibility considerations
Writing accessibility specific acceptance criteria
Evaluating code to help identify the root cause of accessibility defects
Conducting full accessibility audits for websites and mobile applications
Development and maintenance of accessibility guidelines, processes, checklists, how-to documents, and web-based resources
Working with an enterprise compliance monitoring tool to track and report on accessibility defects

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

Ability to work within a dynamic environment and prioritize with focus and precision
Work respectfully and sensitively with members of diverse populations
Effectively facilitate team discussions across multiple locations
A self-starter who exhibits initiative, drive, and dependability
Strong strategic and critical thinking skills, asking relevant questions while understanding a sense of urgency and prioritization
Navigates comfortably around unstructured challenges and models, influences, and inspire others to drive accessible product delivery
Previous experience working directly with people who have a disability or has a lived experience
Ability to adapt to changes in the work environment

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Two (2) years of professional experience in Technology with one (1) year of experience in the digital accessibility field
Familiarity with WCAG 2.0 and WCAG 2.1 and an understanding of accessibility and usability principles that impact users with disabilities
Working knowledge of WAI-ARIA and W3C standards-compliant HTML and CS
Hands-on experience with at least one assistive technology device such as screen readers, screen magnification, alternative keyboard inputs, etc.

It would be advantageous for you to demonstrate the following capabilities and distinctions:

Prior web development experience in the IT Industry
Prior experience in the Hospitality industry
Prior experience with Salesforce Lightning
Familiarity with the Americans with Disabilities Act, as well as regional and international accessibility laws and mandates
Experience with automated accessibility testing tools such as axe Monitor, aXe DevTools, WAVE, or AMP.
Ability to provide code specific remediation guidance
Basic knowledge of JavaScript
Knowledge of accepted accessibility interaction patterns and standard methodologies
Familiarity with Agile methodologies, JIRA, and Confluence
Travel - up to 10%

What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

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