We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
Working within the Forms Management team, this position will support the Accessibility Project Support Manager . As the Accessibility Consultant you will provide subject-matter expertise to projects and other initiatives on inclusive and accessible content planning, creation and maintenance. You will be responsible for leading CIBC Forms Management and their clients to drive and consult on inclusive, accessible documents including but not limited to: PDFs, HTML5 and adaptive forms. In this role, you will collaborate with project teams, designers, developers and quality assurance analysts and guide them with the streamlining, development, testing and packaging of PDFs and forms. You will conduct routine reviews throughout the project workflow and make recommendations for best approach based on content models and accessibility standards. You will also be involved in creating, maintaining and sharing accessible content standards resources. The role includes reviewing and recommending content management strategies for gathering, organizing and centralizing inclusive design-related guidelines, templates, samples, and other resources. You will also be involved in creating and organizing training and in empowering relevant teams in their education and understanding of accessibility.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Standards focused – Your inspiration for solutions will come from existing standards (WCAG), Adobe Experience Manager, existing mobile apps (from Apple or Google) and you’ll have knowledge of disabilities and assistive technologies.
Client Focused – You have the desire to be first in class from an accessibility perspective to deepen our clients’ relationships. You drive the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and managing complex issues. This will empower our clients to utilize our digital channels, free of barriers.
Team player – You actively recognize the contributions of the working team to foster a positive, collaborative and productive working environment where creative solutions and mutually beneficial compromises can be made that put the client needs at the forefront. You influence and coach agile team members and help them identify opportunities to broaden their scope of accessibility knowledge and considerations.
Who You Are
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others and ensure solutions meet our accessibility guidelines and client needs while delivering solutions agreeable to all stakeholders.
You understand that success is in the details. You ensure all client-facing applications adhere to best-in-class accessibility standards and best practices, staying at the forefront of these standards and best practices and develop/champion digital accessibility standards for all public/secure/mobile-facing properties to be used to guide the development of future properties, either internally or with an external partner.
You’re an Accessibility Professional. You are and remain up-to-date with accessibility compliance guidelines including WCAG 2.0, 2.1, AODA, ARIA, W3C, screen readers (JAWS, NVDA, Talkback, VoiceOver).
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.firstname.lastname@example.org
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Toronto-81 Bay, 23rd Floor
Accessibility, Accessibility Compliance, Accessibility Standards, Cross-Functional Teamwork, Public Speaking, Screen Readers, Strong Interpersonal Skills, Team Training, Teamwork, Teamwork Communication, Testing Methodology, Web Content Accessibility Guidelines (WCAG), Written Communication