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Digital Accessibility and Inclusive Design Specialist (work from home)

American Red Cross

Raleigh, NC,US

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs.

By joining the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. You will touch millions of lives every year and experience the greatness of the human spirit at its best.

Are you ready to be part of the world's largest humanitarian network? If you share our passion for helping people, Join us- Where your Career is a Force for Good!

About the job:
The Humanitarian Services Digital Product team aspires to create inclusive and accessible digital experiences for our workforce and clients while also ensuring our digital products support successful mission delivery. We take a holistic view toward inclusion to include not only the digital user experience but also data models, digital identity, and digital content. As a Digital Accessibility Specialist, you will apply your subject matter expertise on digital accessibility standards and best practices, as well as inclusive design and user experience (UX) research to collaborate with product teams throughout the development lifecycle.

Our products support our humanitarian mission in a variety of ways including delivering financial assistance to those impacted by disasters, visualizing situational awareness for disaster response and logistics operations, and onboarding and assignment of new volunteers to critical mission roles. You'll work closely with product managers, developers, business stakeholders, and volunteers throughout the product development and operational lifecycle. Typical activities include user experience research, accessibility testing, remediation, and implementing and sharing best practices.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home with a preference to be located in the Eastern or Central time zones.

What you will be doing:

Assessment & Testing: Use a range of automated and manual testing capabilities as well as product analytics to identify accessibility and inclusion issues. Propose and implement solutions to address and improve digital accessibility and inclusion. Assess new technologies under consideration for accessibility compliance.


User Experience UX Research: Using human-centered design thinking methods, such as journey mapping, discover user needs and barriers to access and inclusion across application interfaces, digital content, data, and digital identity domains. Working with product design teams, translate UX research findings into actionable outputs.


Product Design Sprints: Collaborate with agile product teams to build accessibility into all areas of the development (e.g., research, design, development, testing, operations)
Contribute to user story development and accessibility acceptance criteria.


Coach product, technology, and content teams in designing and developing for accessibility and inclusion


Develop and maintain digital accessibility best practice training and documentation to expand adoption across Red Cross product, technology, and content teams.


Reporting on quantifiable improvements to accessibility and inclusion to support DEI outcomes


Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

What we need from you:

Bachelors degree or combination of education and equivalent experience.
4+ years of experience with: digital accessibility testing and improvement for software, websites, digital content; UX design and/or testing; inclusive design
Proficiency with common accessibility testing software (e.g. AxePro, SiteImprove, WAVE, AMP, etc.), device emulators, and assistive technology (e.g. JAWS, VoiceOver, NVDA, etc.) and devices (e.g. screen readers, alternative inputs, etc.)
Experience creating test plans, test scripts, test automation
Expertise with web accessibility standards and regulations (e.g. W3C WCAG 2.1 AA, WAI-ARIA, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act)


Preferred Qualifications/Experience:

Certification in UX / UI design, research
Familiarity with Agile methodologies, JIRA, and Confluence
Experience developing and delivering online training and documentation for accessibility or inclusive design best practices for different audiences (e.g. developers, system administrators, business analysts, content creators, etc.)


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The legal stuff:
Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

Our Commitment to COVID-19 Safety: The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of Employment, except in states where it is prohibited by law. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or seek an exemption. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.

What's in it for you:
For those candidates located in Colorado or Connecticut, the annual salary range for this position is $82K+. We do not offer an annual bonus for this role. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

Stay Healthy: Medical, Dental, Vision Plans
Paid Family Leave: 12 weeks paid at 80%
Relax with Time Away: PTO + Holidays
Save for your Future: 401K with up to 4% Match
Employee Assistance: 24/7 Mental Health Resources
Disability and Insurance: Short + Long Term
Service Awards and Recognition: 1 year + 5 year
Career Development: Pay for Performance, Ongoing Education



To be considered for this position, please visit www.redcross.org/jobs to apply.

Diversity, Equity & Inclusion:
The Red Cross supports a variety of cultural groups for employees and volunteers. From our Latino Resource Group, Umoja, Asian American & Pacific Islanders, and Red Cross Pride, to the Ability Network, Veterans+ and our Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.


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Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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