GenAI Digital Product Leader - UI/UX Designer

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About this role:

Wells Fargo is seeking a Lead Digital Product Manager – UI/UX Designer for the Chief Operations Office (COO) Artificial Intelligence Center of Excellence team. This individual will provide deep experience designing AI-powered, Agentic, and multimodal digital experiences within large, regulated environments.

This role supports the creation of the next-generation Agentic AI and GenAI platform capabilities, including autonomous workflows, video-to-code journeys, continuous observation systems, and human-in-the-loop decision experiences.

In this role, you will:

- Design end to end UX flows for GenAI and Agentic AI products, including conversational interfaces, human in the loop review experiences, autonomous agent planners and monitoring dashboards, execution traces, and multi step operational workflows enhanced by AI recommendations.
- Develop UX patterns tailored to banking operations roles—agents, supervisors, QA, and risk reviewers—grounded in usability testing, behavioral observations, and telemetry insights.
- Create UX structures aligned to enterprise O2A pipelines, incorporating video based task observation, behavioral clustering, insight generation, and downstream task automation.
- Produce high fidelity UI designs that meet enterprise visual standards and WCAG 2.1+ accessibility requirements.
- Contribute to enterprise patterns for AI centric UI components, such as prompt cards, explainability elements (XAI), confidence indicators, agent planning visibility, and task traces.
- Ensure UX compatibility with platform level AI constructs, including semantic graphs, multimodal ingestion outputs, workflow orchestration, model insights, and structured reasoning surfaces.
- Translate complex AI outputs into intuitive UX, simplifying model reasoning, agent decisions, and confidence signals for operational users.
- Define interaction models across the assisted–autonomous spectrum, covering agent orchestration visibility, human override, verification workflows, auditability, and governance controls.
- Design for enterprise grade compliance and risk needs, including PII masking, data lineage, exception routing, rollback states, hallucination controls, and audit log visibility.
- Conduct field studies with Operations teams (Fraud, Claims, Contact Center, IT Ops, etc.) and map end to end journeys incorporating SLAs, compliance checkpoints, and exception heavy processes.
- Convert regulatory and policy requirements into scalable, understandable UX, ensuring clarity for high risk operational environments.
- Partner with Product Management on experience strategy and roadmap, and collaborate with AI/ML and engineering teams to visualize models, handle error states, and ensure designs are production ready within enterprise O2A and Agentic AI architectures.

Required Qualifications:

- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

- Portfolio demonstrating end-to-end product design work, including high-fidelity visuals, interaction flows, and decision-support interfaces.
- Experience designing AI-driven or data-intensive applications (e.g., LLM interfaces, automation, agent-based systems).
- Proficiency with Figma plus familiarity with tools such as Miro, Adobe XD, or Sketch.
- Experience conducting user research and structured usability testing.
- Strong understanding of accessibility standards (WCAG 2.1+).
- Ability to work through ambiguity in rapidly evolving AI strategy environments.
- Familiarity with: LLM UX patterns, Conversational UI, Autonomous agent workflows, Human-in-the-loop design, Explainability / trust signals, Responsible AI and model governance
- Experience designing dashboards and complex multi-step workflow systems.
- Ability to translate complex data science concepts (confidence, anomaly detection, semantic matching, clustering) into user-friendly UI components.
- Comfortable working within enterprise-scale AI/automation operating models and governance routines.

Job Expectations:

- This position is NOT eligible for Visa sponsorship.
- Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule – 3 days on-site & 2 remote)
- The ability to travel up to 10% of the time.

Posting Location:

- Charlotte, NC
- Dallas, TX

The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these.

Posting End Date:

21 Feb 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.