Assistant Director of Web & Digital Media (Web and Digital & Interactive Media Specialist II)

The Assistant Director of Web & Digital Media supports the University’s website and related digital platforms through content management, editor support, training, and governance enforcement. This position serves as the primary operational contact for campus web editors and content managers, ensuring digital content is accurate, accessible, usable, and aligned with established university web standards.
The role focuses on day-to-day content operations, user support, and content execution rather than technical development or system architecture. The Assistant Director acts as the first line of review for content quality and compliance, coordinating closely with the Director of Web & Digital Media to escalate communication, policy questions, and complex issues as needed.
Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:
- Reviews, manages, and maintains web and digital content to ensure accuracy, accessibility, usability, and compliance with established university web standards and policies, preventing non-compliant content from being published and documenting issues for escalation when needed.
- Serves as a primary support contact for university web editors and content managers by providing day-to-day guidance, in-person and virtual training, and maintaining training materials and documentation for campus users.
- Manages and triages online service requests, project requests, and general support inquiries related to website content, resolving routine content updates and support issues while escalating complex or policy-related matters to the Director of Web & Digital Media.
- Builds and maintains web content such as marketing landing pages and posts provided graphics to digital signage platforms as requested; when needed, creates or modifies basic graphics for web and digital signage use in alignment with established brand and design standards, ensuring all content is implemented using approved templates and follows established guidelines.
- Coordinates periodic content reviews with departments to ensure information remains current and accurate and develops and maintains written processes and guidance to help departments understand and meet web standards and accessibility requirements.
- Reviews basic web analytics and content performance indicators to identify trends, issues, and opportunities for improvement and shares findings with the Director to support broader web and content strategy.
- Collaborates with the Director of Web & Digital Media to support governance initiatives, platform updates, and process improvements and may supervise a part-time employee or student worker as operational needs allow.
- Performs other related duties as assigned in support of the university’s digital platforms and web operations.

Physical Demands:
Those typical of an office environment.

Work Hours:
M-F 8 a.m.-4:30 p.m.

Special Instructions:
Applicants are required to electronically upload a cover letter, resume and complete contact information for three references. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered. Level P2, Grade 10.