Digital Experience Coordinator

The National Apartment Association (NAA) is looking for a skilled and motivated Digital Experience Coordinator to join our Digital Experience Team (DET) within the Communications department. In this key position, you will assume primary responsibility as the administrator and manager of our digital accessibility tools and community management platform.

You will coordinate with IT and digital teams to maintain system connectivity, troubleshoot technical issues, and support efficient project management. Your role also includes facilitating accessibility testing per WCAG standards, implementing UX/UI enhancements based on user feedback, and ensuring that all digital content meets accessibility and brand guidelines from an audience-first perspective. Reporting to the Director of Digital Experience & Analytics, this position demands strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment while collaborating with various stakeholders both within and outside of NAA.

**Principal Accountabilities**

* Manage vendor communications from Higher Logic and Silktide and respond to Click-Up tickets for NAA staff requests related to digital accessibility or minor issues in Higher Logic/APT Haven
* Coordinate with IT and digital teams to ensure integrations between Higher Logic and other systems (e.g., NimbleAMS/SF, email platforms) are functioning correctly.
* Facilitate project management by coordinating tasks, documenting meetings, and communicating with NAA staff and vendors to ensure timely delivery of digital projects.
* Assist in the development and execution of campaigns and initiatives that drive member engagement through the community platform.
* Responsible for Accessibility Testing & consulting following WCAG 2.0/2.1 Level A and

Level AA standards.
* Work with the digital experience team to implement UX/UI enhancements based on community feedback and data.
* Assist with oversight and execution of select digital platform related projects and initiatives.
* Work with other departments to ensure all digital content aligns with accessibility and brand guidelines from an audience-first perspective.
* Send comprehensive accessibility training resources to staff as needed and meet individually to address accessibility concerns
* Stay updated on digital trends and technologies to identify opportunities for enhancing NAA's digital presence and user experience.
* Perform related duties as assigned.

**Supervisory Responsibilities:**

None

**Travel**

Little to no travel is expected for this position.

Requirements

* Strong problem-solving skills;
* Tech-savvy with learning new digital platforms quickly.
* Experience growing communities using online tools (Higher Logic and SharePoint is a plus).
* Must be comfortable working with, and drawing meaningful conclusions from, quantitative data.
* Experience driving engagement using an audience-first approach.
* Excellent interpersonal, communication, and presentation skills.
* Creative thinking and the ability to generate innovative ideas for digital engagement.
* Excellent organizational skills and attention to detail.
* Ability to work independently and collaboratively.

**Preferred Qualifications:**

* Experience in the non-profit or association industry.
* Bachelor’s Degree and/or equivalent work experience
* Knowledge of Digital Accessibility best practices.
* Proficiency with MS Office Suite (Outlook, Planner, Word, Excel, PowerPoint & Teams).
* Experience with Higher Logic, Silktide, Click-Up and SharePoint file-sharing platform.

**Physical Demands:**

While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.

**Work Environment:**

Work is regularly performed in a professional office environment and routinely uses standard office equipment.

The physical demands and work environment described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Salary Description

53,000-54,000