UX Accessibility Consultant

Job#: 3009766 Job Description: UX Accessibility Consultant Client: Big 5 Bank Duration: 6 month contract - likely to extend/possibility of conversion Location: On-site every Wednesday and 3rd Friday of each month @ Downtown Toronto, ON Shift: 37.5 hours/week (M-F 9a-5p) We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do.

What You’ll Be DoingAs part of the Frontline User Experience (FLUX) team, you’ll ensure our employee-facing platforms and applications are universally accessible for employees of all abilities. You’ll work closely with the different UX disciplines - Content Writers, Visual Designers and UX Researchers. You’ll also closely collaborate with Business Analysts, Product Owners, Developers and QA Testers. You’ll ensure products and designs meet digital accessibility standards while providing the best banking experience for both employees and clients. You’ll make recommendations for design and build which align with the bank's inclusive design standards so any employee using assistive technologies can use our customer servicing tools. You’ll provide high-level consultations and education for our partner teams to meet the bank’s high standards of client and employee satisfaction.

How You’ll Succeed
* You’re an Accessibility Champion: You’ll help create an inclusive environment by making our stakeholders, development partners, executives and designers understand the need to consider accessibility with every design decision.
* You’re a WCAG Champion: You are comfortable citing and explaining WCAG to justify and support recommendations.
* You‘re an Assistive Technology expert: You’ll use various assistive technologies such as screen readers, text scaler and dictation software to not only test the usability and accessibility of our applications but also demonstrate the user experience.
* You can research and present findings: You’ll actively participate in user research and use the results to make accessibility recommendations. You’ll present cases for change in a compelling manner to stakeholders.
* You demonstrate leadership: You’ll coach and mentor junior members of the team.
* You’re user centric: You have the desire to be first in class from an accessibility perspective so that all our employees can use the tools we provide to help our clients make their ambition a reality.
* You communicate with confidence: You use your powers of communication to speak about accessibility guidelines with authority. Your solid interpersonal skills are a must for collaborating with diverse stakeholders, product owners and internal pod members. You’ll support and lead activities which focus on articulating the value of inclusive design to our internal partners.

Who You Are
* You can demonstrate expert knowledge of web accessibility standards and best practices including Web Content Accessibility Guidelines (WCAG 2.1+). You can demonstrate practical knowledge of guidelines and techniques so that accessibility principles can translate to design, content and coding decisions.
* You can demonstrate digital proficiency, you’re proficient with Outlook, Excel, Word, PowerPoint and shared UX tools such as Figma and Mural.
* Salesforce or Pega experience is a bonus, this role will be heavily immersed in our Salesforce platform, so experience would be an asset, especially if that experience is accessibility related.
* You have a degree/diploma in digital design, inclusive design or equivalent
* You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
* You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
* You embrace and champion positive change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
* Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What The Bank OffersAt the bank, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

* Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
* Connect:Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
* Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planningandcomprehensive product training
* Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.