Accessibility Manager

The primary responsibility of this role is to oversee and enhance the experience of customers with accessibility requirements at Far and Beyond’s outdoor events. Ensuring an inclusive environment through the implementation of best accessibility practices. This role plays a pivotal part in shaping accessibility offerings across a range of world-renowned events, ensuring both Far and Beyond and its clients remain compliant with DDA regulations in providing accessible facilities across the project portfolio.

This role will be leading and being the main point of contact for projects and also providing onsite support at a manager level.

* Overseeing, training, and leading accessibility teams for optimal performance and inclusivity.

* Acting as the main point of contact between festival event management, health & safety and security.

* Reviewing incoming applications for onsite accessibility facilities and using the data captured to assist in ensuring the correct level of facilities are supplied per event.

* Coordinating both the advance and on site provision of accessibility facilities across each event site.

* Ensuring working practices are compliant with health & safety and accessibility legislation at all times.

* Maintaining accessibility facilities throughout the duration of the event, ensuring they are readily available, fit for purpose and reporting issues/repairs accordingly.

* Responding to accessibility customers via email, phone or letter in a timely and appropriate manner.

* Presenting a high level of customer service at all times; both in written and verbal communications. Demonstrating a genuine level of care and empathy and providing positive resolutions wherever possible.