Simplii Financial UX Researcher Co-op, Winter 2026 (8-months)

At Simplii Financial, we are committed to creating intuitive, impactful digital experiences that empower our clients and drive business success. As a UX Researcher Co-op within the Digital Experience and Design team, you will play a key role in discovering and validating user needs across our digital banking platforms. Collaborating with designers and product owners, you will plan and conduct user research, analyze findings, and translate insights into actionable recommendations to enhance our products. Your work will help ensure our digital solutions are user-centric, accessible, and aligned with client expectations, supporting both client satisfaction and business growth.

Important information

You are currently pursuing a degree in Human-Computer Interaction, Psychology, Cognitive Science, Computer Science, Interaction Design, Anthropology, or a related field
Work Location: Toronto. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Duration of Work Term:8 months (January 2026 – August 2026)
How you’ll succeed

User Research and Testing: You'll perform generative and evaluative user research using a variety of methods in collaboration with other user researchers (e.g., one-on-one interviews, surveys usability testing, card sorting, etc.,). You will help in the planning, execution, analysis and presentation of studies.
Analysis and Interpretation: You'll help analyze survey results and code test videos to assist the lead in making recommendations to project teams.
Empathy Building: You'll interpret research findings and explain them in a way that's easy to understand to help build empathy. You'll create highlight videos for presentations and help present research results.
Administration and Teamwork: You'll help maintain project status dashboards and maintain a repository of research to help build a body of knowledge that contributes to a user-centered design process.
Who you are

Problem Solving: You enjoy being presented with problems or issues and working with a team to find innovative solutions
Design Tools and Disciplines:You can demonstrate experience in or knowledge of Figma, Adobe CC, user-centered design principles, UX research methods, native mobile and responsive design, inclusive design and WCAG accessibility standards
Communication:You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research, interpretation, and assessment
Organization: Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes
Process Improvement: You enjoy the process of reviewing current processes and identifying improvements that will optimize or improve standards
Creativity: You are curious and enjoy working in a team to visualize and design a possible new product or service and to assess the market, business and technical merits of that concept
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability
What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
What You Need to Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [email protected]
You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit