Accessibility Program Manager

You will function as an internal consultant and program strategist, partnering with product teams, marketing and communications teams, learning organizations, certification teams, legal advisors, and procurement leaders to build the skills, processes, and infrastructure needed to make PMI’s digital products and services consistently accessible to all members and customers globally. Combining technical accessibility expertise with change management, stakeholder engagement, training, and program coordination — empowered to define and advance PMI’s accessibility practices at an enterprise level. Leading major cross-functional programs, owning vendor and partner ecosystems, establishing quality standards and compliance frameworks, and partnering with executive leadership to integrate accessibility into product, technology, and learning roadmaps. What You’ll Bring to the Role - Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Technology, or a related field - 7–10+ years of experience in digital accessibility strategy, inclusive design, or program leadership - Proven experience leading enterprise-level accessibility programs and influencing organizational change - Deep knowledge of global accessibility regulations and legal frameworks - Certifications - IAAP CPACC required. IAAP CPWA required or in active pursuit - Experience with accessibility across exam delivery platforms, accommodation workflows, eLearning content authoring, software products, and member-facing digital services is strongly preferred; familiarity with the unique compliance and user experience challenges of a professional association or certification organization is a significant advantage - Expert-level knowledge of WCAG 2.2 AA, Section 508, EN 301 549, ADA, and the EU Accessibility Act - Advanced experience with all major assistive technologies across desktop, mobile, and emerging platforms - Strong program and project management capabilities with a track record of delivering at scale - Executive-level communication and strategic planning skills - Expertise in accessibility audit methodologies, VPAT/ACR production, and remediation prioritization - Leadership and cross-functional influence skills across design, engineering, product, and legal stakeholders - Expert problem-solving and risk assessment abilities in high-stakes compliance environments