Customer Service Representative

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving problems. Responsibilities: * Resolve customer issues and complaints * Sell products and services to new or existing customers * Identify and assess customers’ needs to achieve satisfaction * Provide accurate information about the products and services * Process orders, forms, applications, and requests * Keep records of customer interactions, transactions, comments and complaints * Communicate and coordinate with colleagues as necessary * Provide feedback on the efficiency of customer service processes * Ensure customer and product data is entered correctly into a digital format * Handle and process improvement of customer accounts * Analyze the needs of customers * Handle and process customer insurance paperwork * Resolve customer complaints regarding service or product issues * Provide the best solution to the customer * Work within the guidelines of the company’s policies and procedures * Be a team player * Process and review applications or other financial documents * Process and review customer insurance paperwork * Process and review customer payment information * Process and review customer account information * Process and review customer service requests * Provide customer service support * Perform other duties as assigned Qualifications: * Previous experience in customer service, sales, or other related field * Ability to build rapport with clients * Ability to prioritize and multitask * Positive and professional demeanor * Excellent written and verbal communication skills * High school diploma or equivalent; college degree preferred * Customer service experience: 1 year (Preferred) * US work authorization (Required) * Driver's License (Required)