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UX Manager - American Disabilities Act (ADA) Digital Accessibility


Atlanta, GA,US

Job Description

Digital Accessibility & Compliance

Establish regular routines for expert audit reviews including: defining roadmap, coordination with supplier, scheduling read-out sessions, and maintaining a centralized repository of accessibility materials

Utilize automated scanning software to perform period reviews, identification of issues, and releases rescans

Manage issues list to ensure progress on critical gap resolution; partner with Compliance and Legal to prioritize with established prioritization criteria

Facilitate meetings and provide communication and awareness to key business and technical contacts

Collaborate with Compliance and Risk teams to prioritize ADA digital accessibility efforts

Establish dynamic, cross-functional working teams to remediate issues

Participate in formalized projects for high priority remediation efforts

Track remediation efforts for all formal web accessibility IRM issues

Stay current on all changes in guidelines and laws associated with accessibility including WCAG and Section 508; establish a mechanism to keep Enterprise current

Drive Enterprise Education & Awareness

Co-develop a program for enterprise level education and awareness for ADA digital accessibility and compliance

Engage stakeholders across SunTrust and vendors on a targeted basis to assist in building SunTrust digital accessibility expertise

Lead the execution of the plan, including tactically engaging on an as-needed basis

Ability to code for digital accessibility; train Development team a plus

Facilitate and organize accessibility training sessions
Maintain reports for legal and compliance related to ADA and accessibility
Update ADA / accessibility guidelines and policies annually

Digital Accessibility Process

Drive the development of a digital design methodology that is rooted in ADA accessibility

Integrate accessibility needs into requirements and design processes
Integrate accessibility needs into market research and acquisition processes
Integrate accessibility needs into development processes
Provide consultation to, or participate in, agency capital planning and/or business case development and IT governance to ensure WCAG / Section 508 requirements are considered across the IT and acquisition life cycles
Oversee and champion the integration of WCAG / Section 508 accessibility needs into department/agency budget, strategic, and IT capital plans
Ensure WCAG / Section 508 accessibility considerations are incorporated into the planning, operation, and management of any ICT that is developed, used, or maintained by the agency
Ensure that accessibility is a key tenet of the user experience design practice
Maintain project intake including actively managing a workflow for all digital accessibility work and projects
Maintain record-keeping of all digital accessibility efforts
Support validation of accessible IT systems performance prior to deployment
Help to build and update ADA Accessibility Digital and ADA Accessibility Guidelines on the Enterprise Experience Design Portal (the SunTrust Enterprise access point for all employees to refer to EXD and digital accessibility requirements


An accessibility certification is a plus
Adept working knowledge of up to date WCAG digital accessibility guidelines and ability to apply in strategic fashion
Knowledge of HTML5, CSS,
Experience with accessibility compliance web tools and ability to assess and strategically choose vendors / optimize vendor spend
Knowledge of assistive technologies and devices


Minimum Qualifications

Bachelor's degree in Computer Science, Interactive, or other related field and 5+ years of experience with interaction design and Front-end UI, with the bulk of the experience in responsive mobile and web development.

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