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Accessibility Specialist

JPMorgan Chase Bank

Wilmington, DE,US

This job is expired.

The Card Accessibility Specialist will contribute to the ongoing accessibility effort of the JPMorgan Chase Card Accessibility Team by identifying and suggesting potential solutions for accessibility barriers on Chase-branded web content as well as mobile apps and documents like PDFs. The position sits within the Chief Administrative Office organization of Card Services, a key business with in Chase's Consumer & Community Banking group.


We are looking for a knowledgeable and resourceful Accessibility Specialist for the JPMorgan Chase Card Accessibility Team. The perfect candidate should be passionate about accessibility, and understand why accessibility matters on a human level, as well as from a business perspective. The Accessibility Specialist will test against WCAG 2.1 Level AA standards across Chase-branded sites and assist internal teams with accessibility-related concerns.


2 or more years Accessibility Testing working experience or equivalent education
Solid knowledge of WCAG 2.1 standards, as well as an understanding of ADA, Section 508, and other related accessibility standards/laws
Ability to identify root cause of accessibility issues by inspecting code: HTML, ARIA, JavaScript, AJAX, Java, .net
Experience using desktop screen readers (NVDA, JAWS, VoiceOver) and mobile screen readers (Talkback, VoiceOver)

Ideal candidates would:

Demonstrate strong communication, critical thinking, and creative problem-solving skills
Understand the difference between functional, usability, and accessibility defects, and know what to include when writing a defect
Build techniques and methods for group facilitation and consensus building
Work independently, in a team, and with or without direction is imperative
Be results-oriented with a strong attention to detail
Be well-versed in the common accessibility barriers people with hearing, physical, speech, cognitive, and vision disabilities experience while using the web or mobile apps

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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